Microsoft Loop task list is not syncing with Microsoft Planner

Question

After opening Microsoft Planner from a task list on a Loop page, the plan appears to connect properly to Microsoft Planner. However, after making changes between the two, the plan eventually stops syncing changes correctly. Both buckets were created first in Microsoft Loop (as per the instructions from Microsoft), but the after making changes back and forth between Planner and Loop, the two are no longer in sync with one another.

Task list in Loop:

Task list in planner:

As you can see, the item Task 2 List Bucket 2 has an assignee in Planner but this has not synced over to Loop. Additionally, I've moved the item Task 1 List 1 Bucket 1 from bucket 1 to bucket 2, and then back to bucket 1, but this is not reflected in Loop either. It's been over an hour since the changes and it doesn't appear to have corrected itself.

Is there a way to force the sync between the two that I'm not seeing? Or is this just a bug that hasn't been squashed?

It's a shame because I was looking forward to using Loop for coordinating some project work, but if users try to make use of the synchronization between Loop and Planner they will be quite upset and I don't want to deal with it.

Answer 1

We have the same issue. Within a few minutes anything we changed in Loop just vanishes and the sync somehow goes back to how things were prior to the changes. The tags are just not remembered. Sync process is seriously flawed and I haven't seen a workaround anywhere. We may have to stop using Loop and look for other tools that aren't buggy unless we find a solution to this issue.

Answer 2

I'm researching whether to incorporate Loop tasks for recurring staff meetings or not. If this bug persists I won't implement.

I got here from a separate issue of Loop not playing with Microsoft 365 Groups, so comments on planner tasks assigned via Loop don't work which is sad because main reason we use planner tasks is for the comment date/time/staff name stamp to document progress on the task.

Answer 3

We have the same issue (or kinda) We create a page that we use as template then duplicate this page. Before, the list component would crete a new list/new planner. Now, planner says its pointing to our original template page and we get duplicated task in each new page we create from the template. We cannot click on TASK APP on the upper right because its greyed out. Synch is just not working.

I love loop but it need to be reliable. If not, we wont use it. People in our organisation are thrill with Loop, so please dont waste the opportunity to have a stable launch... this is game breaker.

Answer 4

Yes, in addition to sync not working Loop has started to duplicate the last task in a task list, some lists now have over 10 copies of the last task. I also work with duplicated pages, that seems to be an issue. But even on newly created pages the task list does not work. I have created one today and it doesn't even show up in planner!

@Microsoft: Can we have a statement? This is a real pain!

Answer 5

Please upvote in Microsoft Feedback, maybe we will get a reaction there:

Task List Sync with Planner needs to be reliable · Community (microsoft.com)