Microsoft Authenticator Log In Circle

Question

I upgraded my iPhone and the accounts on Authenticator did not show back up in the app. The data was not backed up.

As such the Authenticator is requiring the Authenticator to Authenticate and I do not have the accounts set up to do so.

As such I can not get into my Admin. to fix the problem or use any of the Office 365 products. 

How do I access my Admin. account with out using Authenticator? Help!

Thank you,

Bill

President, CommUNITY Service Team

www.communityserviceteam.com

Answer 1

Generally, see https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide.

Answer 2

Hello Bill

Thank you for your contribution to the Microsoft Community.

I understand that you are currently having issues with Authenticator. Unfortunately, issues related to Authenticator are outside the scope of support on the Microsoft Community. There is a special section in Microsoft Learn for this issue that is designed to support authenticator users like you.

Here is a link to the forum where you can address details and share your ideas on how to solve the problem.

Microsoft Authenticator - Microsoft Q&A

Even though I can't help you, I hope that the information I have provided will help you find a better direction. I will keep this number in the archive if our great volunteers have ideas for you.

Best wishes, 

Rel - MSFT | Microsoft Community Support Specialist