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MS Authenticator Challenge

Anonymous
2024-07-02T09:19:05+00:00

I got a new phone because I lost the old one. The authenticator i installed on my new IPhone is not displaying any otp hence I can not sign inot my work profile on mobile. Please how do I make the authenticator to start displaying OTP? Infact, it seems the authenticator needs another authenticator. I can sign into my work desktop, I just need to be able to access my mail on phone.

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  1. Anonymous
    2024-07-03T08:12:23+00:00

    Dear Favour Nwachukwu2  Thanks for using Microsoft products and posting in the community. I wish I could solve your problem, but Authenticator issues may require support in a specific area of expertise. You might consider consulting with Microsoft Q&A | Microsoft Learn (English only), where experts may have a better understanding of how to resolve your issue.

    Here is a link to the Microsoft Authenticator - Microsoft Q&A (English only) where you can suggest specific scenarios and share ideas for solving problems.

    I sincerely hope that your query was handled properly after you contacted the relevant department.

    Thank you for your understanding and co-operation. Best Regards,Maxine | Microsoft Community Support Specialist

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