10 Pro Asks For Company Login After Clean Install in OOBE

St0iK 1 Reputation point

Hi, I bought a few used 10 Pro Dell desktops and laptops during a liquidation sale from a business to refurbish and resell, but after resetting or clean install if I connect to internet during initial setup (OOBE) it says Welcome to XYZ Company please sing in with your company email address.

Laptops came with 10 Pro so I can't enter a different key during installation.

How can I remove this? A clean install on brand new ssd doesn't change this as the 10 pro key is in the UEFI/BIOS.

If I don't connect to internet during OOBE, I can set up with a local account with no issue, but incase whoever uses it wants to reset it, I don't want to have problems in the future.

If the pc is connected to the company's Azure or something, then I don't want them to be able to lock it or remotely wipe it or do anything else with the device.

I believe the company was bought out so there's nobody there who would be willing to help.

Windows 10 Setup
Windows 10 Setup
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
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  1. Balbir Kaur 5 Reputation points

    Use win 10 home and it will be good to go. Better spend $60 then lose a $1000 PC

    1 person found this answer helpful.

  2. Limitless Technology 39,461 Reputation points


    Thank you for your question.

    Its seems that its OEM machine,

    Method : 1
    old down the shift key on your keyboard while clicking the Power button on the screen.

    Continue to hold down the shift key while clicking Restart.

    Continue to hold down the shift key until the Advanced Recovery Options menu appears.

    Click Troubleshoot

    Click Reset this PC

    Click Remove Everything

    Fully clean the drive

    Click Reset

    Set up with a local account and sign in.

    Method 2:
    I would like to suggest you download and Install Windows 10 ISO using media creation tool and make it bootable and do the clean installation.


    If the reply was helpful, please don’t forget to upvote or accept as answer.

  3. DMR 1 Reputation point

    Hello , im in the same thing here, any solution to this?

  4. Ray Park 1 Reputation point

    To take this and throw it a curve - I didn't get my machine as a refurb.
    We bought these new in 2016.

    I work in a school - Every year, we have one or more faculty members leave - at which point we do a Windows 10 reset and prepare the laptop for the new incoming faculty member. This year is no different. I reset 4 of these laptops - all sitting side by side. 3 of them went through the normal windows setup routine - but 1 now is welcoming me to The Kipp Foundation and requires me to use an authorized account to continue setup.

    I looked at the Preinstalled OS License in the BIOS on 9 of these machines - all of them are SDK******** WIN except for the one that is in question and it is ******* PRO.

    This computer will be needed in a couple of weeks - How do I correct this problem and why did this happen.


  5. Computer Technician 0 Reputation points

    I'm posting the below as a partial answer, since I believe this is the scenario: mobo gets replaced, new image, but not everything is properly reset as it should be.

    This happened most likely because, at some point (even at the factory), the motherboard was replaced. Possibly a prior tech at your location was able to get the initial setup done, working around the issue and/or whoever last set it up, first did the setup with NO Internet access - then it would, in theory, complete a normal setup. And then, when you did a "full reset," you likely are connected to the LAN + Internet, so it sees the motherboard as having the Intune Autopilot info and/or Mobo HW ID as belonging to XYZ company. I'm in the same boat, and have yet to wipe out the AutoPilot registry entries - this may help resolve it. It's very easy to hit Shift-F10 when you're prompted to "Please sign in as XYZ company" - then you have command-prompt, and you possibly can elevate cmd prompt to 'run as administrator' or 'remove' UAC and reboot; then you'll auto-magically be in admin mode for any cmd prompt. Any time you're stuck, from CMD prompt, you can type "control" and press Enter & it will open control panel. You can then "alt-tab" between all windows on the device you're setting up. Similarly, you can run "msedge" from the c:\program files (x86)\Microsoft ... folder - find the 'msedge.exe' and run it. Similarly, from CMD prompt, you can type "explorer" and it will pop up the familiar GUI "File Explorer" and it opens a world of possibilities. And you can run "taskmgr.exe" to get to task manager. Anyway, also from CMD elevated prompt, you can type "regedit" and go "Find" that XYZ company name in the registry - and you'll see a bunch of Autopilot registry entries. Clearly, there are also some "oobe" (out of box experience) registry entries as well - I've found some of those so, with all the amazing talent on here, someone (MICROSOFT?) should be able to tell us: What registry entries can we use to completely bypass the OOBE? But my next step is to try to finish oobe setup without Internet & see if I get further. If not, I'll toy with the AutoPilot & oobe settings. Bottom line: I had motherboard replaced, and the "certain large company" technician did not do his/her job - they did not fully reset the image and/or BIOS and/or other settings, to make the motherboard and/or installed image NOT OWNED by a previous company - a VERY LARGE company!