OneDrive Shared Folder Issue – Ongoing Problem Needs Immediate Fix

Question

Dear Microsoft Support Team,

I am writing to express my extreme frustration regarding the ongoing OneDrive shared folder issue, where shared folders have turned into internet shortcuts instead of syncing properly in Windows Explorer. This issue has been widely reported by many users for months, and despite ongoing complaints, no real fix has been provided.

As a paying customer, I rely on OneDrive for seamless file collaboration, and this issue has significantly disrupted my workflow, causing unnecessary delays and inefficiencies. Having to constantly access files via the browser instead of File Explorer is not a viable solution for professionals who need direct file access for editing, syncing, and organizing work.

Key Issues:

• Shared folders are now internet shortcuts instead of actual folders.
• Files cannot be accessed, edited, or managed directly in File Explorer.
• Workarounds like removing/re-adding shortcuts or mapping OneDrive as a network drive do not restore functionality.
• This issue has persisted for months, yet Microsoft has not provided a clear resolution or timeline for a fix.

Our Expectations:

• Immediate acknowledgment from Microsoft on the root cause and whether a permanent fix is in progress.
• A clear timeline for when this issue will be resolved.
• A public update in the Microsoft Community or support pages addressing this major problem.
• Better communication with affected users instead of vague responses and temporary workarounds.

This is a critical issue affecting productivity and business operations, and it is unacceptable for a paid service to have such a major flaw with no resolution for so long. If Microsoft expects users to continue trusting OneDrive, we need urgent action and transparency.

Please escalate this issue immediately, and I expect a real update on a solution soon.

Sincerely,

Answer 1

Hi,

Thank you for your reply.

I understand your feelings! It makes sense to ask for a refund. If you would like a refund, please review the following:

You can try a self-service refund by following this link: How to get a refund on a Microsoft subscription - Microsoft Support

When Microsoft's regular self-help channels do not provide enough support, you can access online chat support, and get ready with the necessary account and identity evidence, such as email address/bank card number information/account precise address information, etc. Here are some steps that you can follow: 

1. Visit this website: https://support.microsoft.com/en-us/home/contact
2. Type in your problems in the search box there. For instance, refund, etc.
3. Now click Get help, and Select Contact Support below.
4. Go to the Products and services tab, and choose either Microsoft 365 and Office category or Other Products
5. On the Category tab, choose Manage My Subscription or other alternatives.
6. Go to Confirm.
7. You can now choose the option of Chat with a support agent on your web browser.

Please Note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Thank you for your understanding and patience. I hope your problem is solved successfully. 

Best Regards, 

Mila.L-MSFT| Microsoft Community Support Specialist

Answer 2

Hi，

We still haven't received your response, and I am concerned about your situation.

Have you checked the methods in this thread? (English thread, you may need to use a translator to read it)

Please resolve the issue of being unable to access shared files on - Microsoft Community

We look forward to your feedback 🙂 Please feel free to communicate with us.

Best Regards, 

Mila.L-MSFT| Microsoft Community Support Specialist

Answer 3

Hi YDvfsgfsdhrj

How about trying the following scenario, this scenario deploys OneDrive shared folders locally on your computer as network drives. Please resolve the issue of being unable to access shared files on - Microsoft Community

Whether it works or not, we look forward to you sharing updates with me.

Best regards

LucyW-MSFT | Microsoft Community Support Specialist

Answer 4

Hello Dear User

We are sorry that you have been affected by this and we fully understand the distress this situation has caused to your work and your life. There are many other users in the Community who are currently concerned about this issue, and you can follow the thread I have provided you, and while we can't give a definitive commitment at this time, your voice is still a key factor in troubleshooting. Thank you for always being ready to talk to us, it makes us feel a great responsibility. The following links are provided for reference: OneDrive Known issues: OneDrive shared folder shortcuts appear as - Microsoft Community

The above links do not support your language, you can use the translation tool to preview.

We thank you for your understanding and patience.

Sincere greetings. Lee-MSFT | Microsoft Community Support Specialist

Answer 5

Hello Dear User

Thank you for taking the time to provide us with feedback on the shared folder anomaly issue, we fully understand the distress this situation has caused to your work and life.

We take the situation you described very seriously. At present, Microsoft has confirmed that this is a known issue, and the engineering team has now stepped in to deal with it, but as the fix needs to be synchronized to verify the stability of multiple platforms, the complete solution will still take a certain period of time. Please rest assured that this issue is always in the high-priority queue, and we will synchronize the latest developments through the official website and service push.

Thank you again for your understanding and tolerance, your feedback is an important motivation for us to continue to optimize the experience.

Best Regards.  Lee-MSFT | Microsoft Community Support Specialist