Loop not loading images?

Question

This week, Loop stopped loading images! I thought it would fix itself (still hoping it will eventually) but it's been a few days now and we still can't see images. We put a ton of time into transitioning our SOPs over to Loop, and now I am afraid that we have lost a significant amount of data in the form of screenshots. This is happening to multiple users on multiple different browsers. Please tell me Microsoft will fix this issue and get our images back.

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Answer 1

Dear Kayla Arons,

Good day to you!

I hope you are doing well. Thanks for reaching out to our Microsoft Community Forum. We will be happy to help you.

I am sorry to hear that you are experiencing issues with Microsoft Loop. Based on your description, I have one more question: Is the user facing this issue with every workspace and page, or is it limited to a specific workspace? Has the user tried changing the network?

Since you mentioned that the issue has been persisting for a few days and multiple users are experiencing the same problem, it is possible that the issue is occurring on the server side. In this situation, collecting more information and logs is necessary for further analysis.

As community moderators, we have limited resources to request such information due to certain restrictions. Since this involves data loss, I recommend raising a support ticket for in-depth troubleshooting.

However, Microsoft has a dedicated support team equipped to handle such issues. I recommend contacting Microsoft technical support for assistance. They have the expertise and tools to help you. Here’s the support document with contact details: Get support - Microsoft 365 admin | Microsoft Learn.

Additionally, if you are part of an organization, your Microsoft administrator can generate a support ticket through the admin portal. For convenience, here is the portal link: Microsoft 365 Admin Center.

Note: The Community Forum and the Technical Support team are completely different teams.

I apologize for any inconvenience.

Thank you for your understanding. Your cooperation and contributions are greatly appreciated.

Kind Regards,

Nahid Sultan

Answer 2

Adding that our company has also started seeing the same behavior. It happens on every locked page, and only when locked. As soon as you unlock the page, the images function as expected. Unfortunately, as it's painfully simple to mistakenly and unknowingly edit pages, we must lock them.

Answer 3

Thank you!!! I just unlocked the page and the images came back. I was excited for that locking feature to finally be rolled out so this is a bummer to hear there is a glitch with the images. Hopefully it will be fixed soon.

Answer 4

Dear Kayla Arons,

I do appreciate your efforts and thank you for sharing your result. If you have any questions regarding Microsoft Office 365 built-in features, please feel free post in this community. We are here to help.

Thank you for your understanding. Your cooperation and contributions are greatly appreciated.

Kind Regards,

Nahid Sultan

Answer 5

Are we able to confirm if Microsoft has this bug tracked internally? It's clearly affecting more than one company, and I've also seen comparable reports of media disappearing in some form or another for a while.