Multiple Questions display in Microsoft Forms Survey when branching is turned on

Question

I have created a survey (unable to share the link publicly) in Microsoft Forms.
CALLOUTS:

• I have 2 sections in the Survey.
• All questions in both sections are marked as required.
• All Text questions have a minimum Length requirement of 25 characters.
• I'm not having any issues with Section 1 (questions are not branched)

The issue lies In Section 2.

SECTION 2 SETUP:

• Question 1 is a Choice question (so I can branch), that has a formatted as a drop down to select an option of Not at All, Somewhat, and Extremely.
• Question 2 is a Long-Answer Text question to elaborate on the selection made in Question 1. This question also has a length requirement of at least 25 characters.
• Question 3 is another Choice question (so I can branch), that has a drop down to select an option of Not at All, Somewhat, and Extremely.
• I have added branching for each question:
  • Question 1 if they select Not at All, it moves to the next Choice question (Question 3).
    • If they select Somewhat or Extremely it branches to Question 2
      • Question 2 branches to Question 3.
      • Again, all responses are marked as required

EXPECTED RESULT: After selecting Somewhat or Extremely in Question1, Question 2 should display by itself to respond. After entering a response that meets the length requirements, Question 3 should display.
OR
Next button displays at the bottom of Question 2 so it doesn't automatically display Question 3.

ACTUAL RESULT: Question 3 is displayed at the same time as Question 2 even though branching is turned on. SAY WHAT?!?

**IDEA OF POSSIBLE SOLUTION:**I would like to be able to display the questions one at a time. All the Support articles advise to turn on branching, which I've done; but If I could display the survey questions in a "card" format (WITHOUT separating every single grouped question into a Section) so it literally only shows 1 question at a time regardless if it branches or not, that would be super helpful, but I can't figure out how to do this. OR if a Next/Submit button could be added to Question 2 and then branch to Question 3 once submitted, that would be helpful as well.

What am I doing wrong? Please help as this is super frustratiing!

Answer 1

Dear Tiffany Kallio,

Good day to you!

I hope you are doing well. Thanks for reaching out to our Microsoft Community Forum. We will be happy to help you.

I’m sorry to hear that you’re experiencing issues with Microsoft Forms. Based on your description, I have tested it on my end and was able to reproduce the scenario using the same steps. I tried changing a few settings but observed the same behavior. As community moderators, we have limited resources to modify any configurations from our end.

I believe this concern requirement should be submitted to product team on Feedback portal so that they can make specific configuration in Microsoft Form. I do understand your concerns about how it can help you be more productive in your daily work schedule, but since it's related Microsoft 365 product services and features development related concern, and your thoughts and suggestions are important and play a vital role in shaping the future of Microsoft product. I believe that the related product team can develop some convenient configuration based on customer requests.

Therefore, Microsoft recommend submitting feedbackby going in Microsoft Forms · Community

Note: This community team and the Microsoft product development team are separate.

Also, you may send feedback through Microsoft Form app. Open Microsoft app, Feedback option on the bottom right corner.

To see more details on how to submit feedback, see this article Learn about how to provide feedback to Microsoft - Microsoft 365 admin | Microsoft Learn.

In addition, if you would like to do in-depth troubleshooting and find root cause, I sincerely recommend raise a support ticket.

Microsoft has a dedicated support team equipped to handle such issues. I recommend contacting Microsoft technical support for assistance. They will collect logs and more information for further analysis. They have the expertise and tools to help you. Here’s the support document with contact details: Get support - Microsoft 365 admin | Microsoft Learn.

Additionally, if you are part of an organization, your Microsoft administrator can generate a support ticket through the admin portal. For convenience, here is the portal link: Microsoft 365 Admin Center.

I apologize for any inconvenience.

Thank you for your understanding. Your cooperation and contributions are greatly appreciated.

Kind Regards,

Nahid Sultan