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Microsoft Authenticator app QR Code error

Anonymous
2025-06-30T02:47:49+00:00

I want to add my Microsoft 365 email to Outlook app and have the Authenticator enabled.

It stopped working three weeks ago. I had gotten it to work to add 3 of 4 of my emails.

Today, at Microsoft 365 I opened the Microsoft Authenticator app to scan the QR code to enable it and it had an error message.

How do I enable the Microsoft Authneticator app to scan the QR code?

I see that when I tried to open the 4 of 4 email and input the password, it opened my Academic email at Microsoft 365 and it did not scan the QR code in the Microsoft authenticator app.

How do I claim my email from a third party? It is a work or school email yet I pay for my business Microsoft 365 email

and plan to migrate all my data from Excel and Word later in December 2025.

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2025-07-08T04:35:51+00:00

    Still no progress... :(

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  2. Anonymous
    2025-07-08T04:42:00+00:00

    Hi Jeanie-H,

    If the current support team is unable to assist me, I hope you can help. I used my personal credit card to purchase a Microsoft 365 (One) account, and I would like it removed from the billing system. As far as I know, the subscription is set to auto-renew, which means I may be charged for a service I cannot access or use.

    I sincerely hope Microsoft treats its customers with empathy and understanding—as people, not just data processed by artificial intelligence.

    Thank you for your attention to this matter. its already 3 weeks.

    Thanks

    kelly

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