MS Error - 657RX

Question

MS Error - 657RX

PRANAV ARANHA 0

I recently got the motherboard on my laptop changed and ever since ive been unable to sign in and access any of my Microsoft applications and it keeps popping out the below error. I reached out to my administrator but they informed no issues on their end.

Could you please advise on how to fix at the earliest ? User's image

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Answer 1

Darren-Ng 6,050 Microsoft External Staff Moderator

Hi @PRANAV ARANHA

Thank you for posting your question in the Microsoft Q&A forum.

Please understand that our forum is a public platform, and we will modify your question to cover your information in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

Based on your description, it's likely that your Microsoft sign-in request is being routed through ADFS (Active Directory Federation Services), but the server is not configured to handle the request properly, likely due to missing or misconfigured protocol handlers.

After researching, here are some suggestions may be helpful to you:

Check Device Registration

Ask your IT administrator to verify that your device is registered and trusted in Azure AD or ADFS.
They may need to re-register your device or remove and re-add it to the domain.

Verify ADFS Configuration

If you have admin access:

Go to the ADFS server and check the protocol handlers under:

/adfs/ls/

Ensure that WS-Federation or SAML endpoints are enabled and properly configured

Try Logging In via a Different Path

Instead of using the default login route, try accessing Microsoft apps via:
- https://portal.office.com
- https://login.microsoftonline.com

Clear Browser Cache and Cookies

Sometimes cached credentials or cookies can interfere with ADFS routing.
Clear your browser data and try again.

Use a Company-Managed Device or VPN

If your device is no longer recognized, try logging in from a company-managed device or while connected to your corporate VPN.

I hope it helps, if you have any other questions, please feel free to reach out.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Darren-Ng 6,050 Reputation points Microsoft External Staff Moderator

2025-08-03T23:38:04.5466667+00:00

Hi @PRANAV ARANHA

Just checking in to see if the above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
Darren-Ng 6,050 Reputation points Microsoft External Staff Moderator

2025-08-07T23:25:27.0066667+00:00

Hi @PRANAV ARANHA

I hope this message finds you well.

This is my second follow-up to check whether your issue has been resolved. I truly want to ensure your experience is as smooth as possible. If your problem is still ongoing or if you have faced any new difficulties, please share more details about the current steps you are stuck on. I am here and happy to provide further help whenever you need it.

While waiting for your response, I will continue tracking other customer questions on the forum to ensure everyone receives timely support. If you have additional questions, please feel free to tag my name in your reply so I can assist you promptly and more personally.

Looking forward to hearing from you soon.
PRANAV ARANHA 0 Reputation points

2025-08-08T04:34:05.5633333+00:00

Hi @Darren-Ng
Thank you for following up. I followed the suggested steps however unfortunately it didnt resolve the issue.
Would it be possible for any of the MS team to help guide me on a remote call with screen share?
Darren-Ng 6,050 Reputation points Microsoft External Staff Moderator

2025-08-08T05:44:16.45+00:00

Hi @PRANAV ARANHA

Thank you for your reply, I'm sorry when the issue still persists. In case you need Microsoft Support team to support you more effective. Here are steps to contract them that you can follow:

If you are user, you can contact to your IT/administrator. They may be able to help you to raise support ticket as link Get support - Microsoft 365 admin.   

And if you're unsure who your Global Admin is, this guide may help How do I find my Microsoft 365 admin? - Microsoft Support

If you are an Admin, there are some solutions that you can contact Microsoft Support as:   Use this link to find the appropriate contact number: Global Customer Service phone numbers - Microsoft Support

I hope your issue can be resolved ASAP. Thank you for your kindness and understanding.

If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.

Answer 2

NoOneCan 7,625 Volunteer Moderator

You may create a new Windows user account and perform a clean install of the Office 365 desktop application to see whether the problem still occurs.

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MS Error - 657RX

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