Error Code: 50089

Question

I am trying to sign in my account for many days but still i can't sign in. I don't have access to Authentic app & when i try to verify with phone i see the error. Can you please help me ?

Troubleshooting details

If you contact your administrator, send this info to them.

Error Code: 50089

Request Id:

Correlation Id:

Timestamp: 2025-08-14T04:53:23Z

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Answer 1

Dear @Waqas Ali,

Thank you for reaching out to the Microsoft Q&A Community.

From my research, I find this error code 50089 typically indicates that authentication failed because your sign-in session or "flow token" has expired. This means the temporary digital key that was allowing you to sign in is no longer valid, often for security reasons or due to inactivity. You'll need to sign in again to obtain a fresh token.

Here are a few things you can do to resolve this:

• Try signing in again with your username and password. This often resolves the "flow token expired" issue by initiating a new authentication flow.
• Check your device's date and time. Ensure they are set correctly and synced with a reliable time server.
• Check your internet connection to make sure it is stable.
• Restart your device. This can often clear temporary issues.
• Clear your browser cache and cookies if you are accessing the service via a web browser.
• Update your application (e.g., Outlook, Teams) to its latest version. 

If none of the above solutions work, the next step is to share the Request Id, Correlation Id, and Timestamp with your administrator. They have access to the necessary diagnostic tools to investigate your account's specific configuration, which is not possible in a public forum due to security and privacy protocols.

While I can't handle your account directly, my role is to guide you to the correct places and steps to resolve this issue effectively. Providing your administrator with these details will give them a head start in diagnosing the problem.

Additional Notes:

• This error is transient and related to token lifecycle; it does not indicate a permanent block.
• If the problem persists after these steps, administrators may need to review conditional access policies, token lifetimes, and user MFA configurations.

For reference: "Account verification system is having trouble" error message when you try to sign in by using a work or school account - Microsoft Support

I hope this information helps clarify the situation and provides you with workable solutions. Should you have any further questions or need additional assistance, please don't hesitate to reach out. We're always here to help. Have a wonderful day!

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Answer 2

Still Same Error.

Error Code: 399287

Request Id: 88614e18-643d-4cd3-9cab-727bc7f52300

Correlation Id: 8e8117d4-7b5a-4e23-9095-73fc94e7eac3

Timestamp: 2025-08-17T09:48:15Z