High CPU Usage Continues after Ending Video Call

Robert Strube 191 Reputation points
2020-01-09T16:18:18.547+00:00

Edit 2: I'm running the latest teams-insiders build (1.3.00.16851) which was released June 17, 2020 and the problem seems to have gone away. I've been on several video calls today - which all included screen sharing and the CPU usage has returned to normal afterwards! Hopefully these fixes get incorporated into the non "insiders" builds.

Edit: the problem (for me) only occurs on a call after I share my screen. If I am just using my camera the CPU usage remains normal. Hopefully this helps troubleshoot the issue.
Update: I was mistaken, problem still exists.

Hello All,

I've noticed after completing a video call in Teams that the CPU usage remains high. The only way to get the CPU usage to return to normal is to close Teams completely, and then reopen it again.

I'm running on Ubuntu 20.04.

If I had to guess the process that's spawned for the video call is never terminated, despite the call ending.

Microsoft 365 and Office Skype for Business Linux
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35 answers

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  1. Erik P 16 Reputation points
    2020-01-15T08:40:22.89+00:00

    I can confirm this is an issue on Ubuntu 19.10 - one core gets spiked at 100% after a video call is terminated.

    If this does not happen on 18.04, it is reasonable to assume that something changed in the runtime from 18.04 to 19.10.

    2 people found this answer helpful.

  2. Sergio Bessa 11 Reputation points
    2020-03-20T14:08:26.673+00:00

    I have the same problem with both, skype and teams.

    Running Ubuntu 19.10 on an Elitebook 840 G3 with i5-6200U CPU, 24GB RAM and an NVME SSD.

    2 people found this answer helpful.
    0 comments No comments

  3. JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff
    2020-01-10T08:38:48.81+00:00

    I did a test in my environment (Ubuntu16.04 and Ubuntu 18.04) and it is no problem. After completing a video call, the CPU usage will reduce. You can try to solve this problem by clearing the cache folder.

    1 person found this answer helpful.

  4. Sebastian Pilz 6 Reputation points
    2020-02-03T07:33:44.36+00:00

    Good Morning,

    we got the same issue Reported by our Linux Users. They are using Ubuntu 18.04.

    1 person found this answer helpful.
    0 comments No comments

  5. Endre Karlson 6 Reputation points
    2020-02-09T13:44:22.58+00:00

    I have the same problem on 19.10

    1 person found this answer helpful.
    0 comments No comments

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