Microsoft Authenticator

Question

Hi IT team,

I am currently locked out of my account removed PII because I'm unable to access Microsoft Authenticator and cannot complete MFA. Could you please reset/remove my MFA methods so I can sign in and re-enroll? I can provide any verification you need.

Answer 1

You have to contact Microsoft business support to get in touch with the data protection team. See https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 .

Answer 2

Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data. 

Dear @Rajeshanand Seshan,

Good day. Thank you for posting your question in the Microsoft Q&A forum!

I’m very sorry for the inconvenience you’ve experienced, based on the details you shared. There is something I need to confirm with you is: Are you having trouble log in to your account because you can’t verify your account through Authenticator app or is it cause by another issue?    

If this is the case, I would recommend you contact your IT Admin to reset your MFA settings through the Microsoft Entra Admin Center. Ask your administrator to follow these steps:   

1. Sign in to the entra.microsoft.com as at least one Authentication Administrator. 
2. Select User -> All user.  Select the user (your account) to act on and select Authentication methods then select Require re-register of multi-factor authentication.  
   • Require re-register MFA:  This disables all previous authentication methods. You'll then be prompted to configure a new MFA authentication method the next time you try to sign in, so you can set up from the start and add a new authenticator app.  

For step-by-step details, see the official Microsoft documentation: Manage authentication methods for Microsoft Entra multi-factor authentication - Microsoft Entra ID | Microsoft Learn    

If you’re unsure who the Global Admin is within your school account's organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support  

Note: Once re-registration is triggered, all your existing MFA methods such as phone numbers, Authenticator app, or other verification options will be removed. You will need to set up new MFA methods during your next login. Please ensure you have access to a valid phone number or the Microsoft Authenticator app before attempting to sign in again. 

We appreciate your patience and are here to help. Looking forward to your response!

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.