Microsoft 365 subscription

Question

I received a about a update of customer agreement requiring to login to review and accept the new terms. but i can't even login to the page using my personal email. I am wondering should i login with the email with onmicrosoft.com one? be honest, i have no idea what would that be, and the worst is the system charge me money and i can't check the invoice or using the subscribed service.

Answer 1

Dear @luwe lam,

Thank you for reaching out to Microsoft Q&A Forum!

Based on your description, it sounds like you're trying to access a business subscription using a personal Microsoft account. Please note:

• Business subscriptions (e.g., Microsoft 365 for Business) require you to sign in using a work or school account, typically ending in @yourdomain.onmicrosoft.com or your organization's domain.
• Personal accounts (e.g., Outlook.com, Hotmail) cannot access business admin portals or agreements.

To make sure I understand your situation and can guide the research effectively:

• Are you trying to access a Microsoft 365 Business subscription that was set up through your company, or is this a personal subscription?
• Do you know if your organization uses Microsoft 365 accounts with the format ******@yourcompany.onmicrosoft.com or a custom domain?
• Are you currently unable to access any part of the service, including admin or user portals?

In the meantime, please try signing in at https://admin.microsoft.com using your work or school account. If you're unsure what that account is, you may need to contact your organization's IT administrator or check your purchase confirmation email.

Please read this article for more details: Troubleshoot subscription access after you sign a Microsoft Customer Agreement - Azure - Microsoft Cost Management | Microsoft Learn

If you're being charged but cannot access your subscription: If you purchased via a third party (e.g., Apple App Store or Google Play), billing may be managed through those platforms.

We appreciate your kind patience and understanding that sometimes the initial response may not immediately resolve the issue or there may be some misunderstandings about your scenario, but we would love to hear updates from you and find out further suggestions.

Warm Regards.

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