need to add MailFrom address, but "Add+" button is greyed out. No way to ask for quota increase

Question

I have a working resource, domain and 2 MailFrom addresses (one DoNotReply@, and one other). I need to add an additional mailfrom address. Google says this comes via the email quota increase process. I have filled out the suggested information, but THERE IS NO WAY TO SUBMIT THIS INFORMATION TO MICROSOFT, either via an incident or via another method. Please help! I have a valid subscription.

Answer 1

Hi John,

My instructions will allow you to request increase your default email sending limit, which when approved will enable the Add+ button.

There is a way to add additional MailFrom via Azure CLI (example) / PowerShell (example) without first increasing your send limit, however, I recommend you go ahead and increase your send limit regardless.

Please carefully follow my instructions below to submit quota increase request and not get stuck in endless loop. The quota increase request is free.

Please let me know if you have any issue creating case in a comment below and I will assist further.

Please carefully follow instructions below to create a new Service and subscription limits (quotas) request to increase quota for Azure Communication Services.

1. Navigate to this link to start the process:

https://portal.azure.com/#create/Microsoft.Support

2. Enter quota in the box and click Go

3. Select Others / Service and subscription limits (quotas) and click Next

4. Click Create a support request button, as shown

5. Select Issue type: Service and subscription limits (quotas), Subscription: <subscription that needs quota increase>, Quota type: Azure Communication Services Email: Sending Limits, click Next

6. Open Notepad (or other text editor). Navigate to Email quota increase article, click Copy button in upper right to copy text, and Paste it into Notepad. Add your company info to the file and answer all questions, then save to a .txt file on your computer. You will need this file later.

7. On Additional details tab, click Enter details, select location, resource group, ACS Email domain resource, New Email sending limit you would like to request, confirm request by entering the tier enum (200, 225, 250, 275, 300, etc.) click Save and continue.

8. Still on Additional details tab, click the blue file folder icon, select the .txt file you created above, and click Open to upload it.

9. Finish filling out Additional details tab, click Next, review information and click Create. You should receive an automated email within a few minutes.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

Answer 2

Hello @JohnPollard-6854 ,

Thank you for submitting your question on Microsoft Q&A.

To submit a quota increase request to Microsoft, you can follow these steps:

1. Sign in to the Azure portal and navigate to the subscription you want to examine.
2. In the Azure portal search bar, enter quota and select Quotas from the results.
3. On the Quotas page, select the relevant service, such as Dev Box.
4. Review your quota usage and limits for each resource type on the My Quotas page.
5. To request an update to an existing quota, select the quota and then click Request adjustment. Alternatively, to request updates for multiple quotas, select the quotas and choose New Quota Request > Enter a new limit.
6. In the New Quota Request pane, enter the New limit for each selected quota and then select Submit. While your request is under review, a status indicator will display on the pane. If approved, the new quota limit will be updated.

References

https://learn.microsoft.com/en-us/azure/dev-box/how-to-request-quota-increase#request-quota-increase-through-qms

Kindly let us know if the above comment helps or you need further assistance on this issue.

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