Teams phone number text message.

Question

Hello

Please i need your help on this issue.

We need to set up Teams phone number for text message.

I have teams phone number. How can i receive text message on this teams phone number.

Answer 1

Hello @BNI,  

Good day! Thank you for posting your valuable question on Microsoft Q&A forum.   

SMS functionality in Microsoft Teams is not enabled by default for all phone numbers. To use this feature, your organization must have the appropriate subscriptions and complete specific configuration steps. 

To enable SMS in Microsoft Teams, your organization must have these appropriate subscriptions: 

• Microsoft Teams (included in most Microsoft 365 plans) 
• Teams Phone (adds telephony capabilities) 
• Microsoft Teams Calling Plan (provides the phone number and PSTN connectivity) 

These licenses must be assigned to the user who will send and receive SMS messages. 

Please note that:

• SMS is currently supported only for Calling Plan phone numbers in the United States (including Puerto Rico) and Canada. 
• SMS in Teams is designed for business messaging (A2P), not consumer texting or bulk marketing. 

For detailed information, please refer to Microsoft’s official documentation: Planning for SMS in Microsoft Teams - Microsoft Teams | Microsoft Learn 

To set up SMS for your tenant: 

Administrator Role Requirements: 

You must be assigned one of the following Role-Based Access Control (RBAC) roles: 

• Teams Administrator 
• Teams Communications Administrator 
• Teams Telephony Administrator 
• Or Global Administrator 

If you're an end-user and unsure who is the Administrator in your organization, you can find guidance on locating them at How do I find my Microsoft 365 admin? - Microsoft Support 

Configuration Steps: 

Step 1: Create a Brand (your organization identity) and a Campaign (purpose of SMS use):

• Go to Teams Admin Center under> Voice > Service configuration > SMS.
• Select Create your brand to start / Update brand / View details
• After filling out all the applicable fields, select Submit.

You can learn how to fill all the applicable fields, at: Create a Brand for SMS in Microsoft Teams - Microsoft Teams | Microsoft Learn 

Step 2: Create a Campaign for SMS in Microsoft Teams

• Once your Brand and Campaign are approved, you can begin the campaign registration process.
• To check the details required to register your campaign, please see: Set up a Campaign for SMS in Microsoft Teams - Microsoft Teams | Microsoft Learn 

Step 3: Turn on SMS for a user.  

• In Teams admin center, navigate to the left side rail, select Voice > Phone numbers > Numbers. 
• Find and select the number for the user. 
• In the contextual menu just above the list of phone numbers, select Enable SMS. 
• If the number isn't already assigned to a user, you can assign that number to a user.  

For more details, please check: Enable and manage SMS in Microsoft Teams - Microsoft Teams | Microsoft Learn

Note:

• SMS may include additional charges. 
• If your organization is outside the supported regions or using Direct Routing/Operator Connect numbers, SMS will not be available natively. In that case, you may need a third-party SMS integration. 

For more related documents, you can refer to: 

• Example privacy policy and terms and conditions template - Microsoft Teams | Microsoft Learn 
• Microsoft's SMS Messaging Policy - Microsoft Teams | Microsoft Learn 

Please let me know if your need further assistance or clarification on these steps. Thank you for reaching out to us! 

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.