Unable to receive verification SMS when creating an account for Microsoft 365 Developer Program – Error: MS-CorrelationId: REMOVE PII

Question

When I try to create an account for the Microsoft 365 Developer Program, I receive the error shown in the attached image.

I have already tried the following:

Waiting 168 hours (7 days)

Using different networks

Using different browsers

Using different phone numbers

However, the same error persists.

This issue happened because I was experiencing problems receiving SMS messages and didn’t realize it. I ended up making multiple registration attempts, which I believe caused this error.

How can I resolve this issue?

Answer 1

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hi Thiago Leopoldo Beffart Weber
Thank you for posting your question in the Microsoft Q&A forum.
We understand the challenges you’re facing while trying to create an account for the Microsoft 365 Developer Program.

Please note that Microsoft has updated the eligibility requirements for the Microsoft 365 Developer Program. As forum moderators, we do not have access to internal systems to investigate individual account issues due to privacy and security constraints. Please review the Microsoft 365 Developer Program FAQ, which provides detailed eligibility criteria and helpful guidance. 

If the issue persists, the recommended approach is to submit a support request through Microsoft Services Hub, which is the official channel for this type of assistance. Please note that access to Services Hub may depend on your account type and subscription, and some types of support requests may require a paid plan. You can review the details here:  Services Hub sign in FAQs | Microsoft Learn 

Thank you very much for your patience and understanding. I hope this helps clarify the process and next steps. 

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