How to fix sign in for microsoft account on Minecraft bedrock

Question

How to fix sign in for microsoft account on Minecraft bedrock

CookiePlayzReal 170

It will not let me sign in to my microsoft account I have tried restarting my PC, Minecraft launcher, and just Minecraft itself and it hasn't been working I have the error message "We could not sign you into your Microsoft account. Access to Realms, Profiles, and your Marketplace items will be limited. Please try again later. Error code is Drowned

CookiePlayzReal 170 Reputation points

2025-10-31T02:26:45.2133333+00:00

It still is not working. What else do I try?
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Jason 65 Reputation points

2025-10-31T09:00:09.43+00:00

Im almost at the same point. What's interesting is, the accounts on the machines when the Minecraft update happened are the ones with the issues. We have 4 Minecraft microsoft accounts and the 2 having issues were signed in when the update rolled out and the others are fine.. I dont understand wtf is going on but not being able to reset your Microsoft account data is not good when issues like this happen.
Julianna 0 Reputation points

2025-10-31T23:05:08.48+00:00

I'm also experiencing this issue, and sent in a support ticket to Mojang. Hopefully they will get the memo multiple players are experiencing this issue and patch it. Until now we may just need to use the workaround and play the waiting game.
Matthew Trombly 10 Reputation points

2025-11-01T04:04:26.27+00:00

Glad to know this isn't just me- I have been trying since yesterday to log into minecraft and I have tried every answer from every forum I can find, and it just doesn't work. I really hope microsoft is seeing this.
Miles 5 Reputation points

2025-11-01T09:27:21.41+00:00

Same issue in this household. 3 accounts, two of which are working fine, the third will not work on PC but does on Xbox.
Healwing 50 Reputation points

2025-11-01T10:01:32.61+00:00

I'm also getting Bedrock giving "drowned" error when signing in. Also, it now asks for a sign-in when launching the game, which it usually doesn't. I have tried for two hours to fix this issue, here's what I've done so far:

Signed out/signed in of: Xbox, MS Store, Minecraft Launcher. (Removed account from login)

Restarted my PC.

Changed my Microsoft password.

Deleted the contents of ...\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker.

Removed Windows credentials relating to xbox/mojang.

Repaired (didn't fix), Reset (didn't fix), and finally uninstalled Minecraft Launcher and Minecraft for Windows.

Restarted my PC.

Ran "sfc /scannow" to fix any Windows errors.

Tried on the Xbox Series S - this worked - so the account seems good/valid. But it doesn't solve my PC issue.

Bought the game via Microsoft Store on PC, reinstalled the game. (didn't fix)

Asked another family member to sign into Minecraft Bedrock - his account worked and could sign-in without a Drowned error.

Removed windows credentials and signed out of all accounts accounts again.

Made sure all "xbox" related services were running on Windows.

Signed in as myself/launched game separately from Microsoft Store, Minecraft Launcher, Xbox game. Got the same Drowned error every time.

None of these steps have worked and now I'm out of ideas and options.
Ryan Cole Mr 5 Reputation points

2025-11-01T12:59:55.05+00:00

That “Drowned” error usually means minecraft isn’t able to grab your xbox / microsoft auth token, not that your account is broken. it’s pretty common after an update or if the token cache gets corrupted.

What usually fixes it: – sign out of the xbox app and the microsoft store, then sign back in – Open the microsoft store → library → hit get updates (minecraft + gaming services often need to refresh) – in windows settings → accounts → email & accounts, remove any old microsoft account entries that are “not syncing” – finally, restart and launch minecraft after the xbox app is already signed in

If it still throws “Drowned,” you can also reinstall gaming services via powershell, but most of the time the store + xbox sign-in refresh clears it.

Let us know what happens. Drowned is annoying but almost always fixable
Mason E 0 Reputation points

2025-11-01T13:42:54.29+00:00
I’m also getting the Error Code: Drowned when trying to sign in on Minecraft for Windows v1.21.120.

I’ve tried every known fix:

Restarting the game and PC

Clearing account sign-in data in Minecraft

Repairing/resetting the Microsoft Store, Xbox app, Gaming Services, and Minecraft

Reinstalling the Xbox Identity Provider

Clearing all cached Xbox/Microsoft credentials (XblGrts, MCLMS, SSO_POP) in Credential Manager

Deleting Minecraft’s local cache folders

Re-adding my Microsoft account and removing this PC from my Microsoft account devices list

The same Microsoft account works on my other Windows computer running Minecraft v1.21.114, and other Microsoft accounts sign in fine on this affected PC.

This strongly suggests it’s a Microsoft account token or device-trust issue specific to this machine, not a local install or network problem.
Tom Dauer 5 Reputation points

2025-11-02T10:20:49.08+00:00

We have also the same problem.. (did reinstall, delete of apps, sfc scan, etc. etc., even reinstalled whole windows 11, no change) that "workaround" with disable of the network interface also "works", but not really, as it seems it still cannot connect to our own server when enabling again. So it looks like some local cached profil. Fun Fact. It also happens to Roblox Login (hanging in a loop where it cannot open the Roblox Frontend)... Other MS Games with MS Login are working (Flight Simulator 2024, Sea of thieves). But it seems to only happen currently on the Family Account from my boy (this account).
Freddie Yershon 10 Reputation points

2025-11-02T14:46:03.62+00:00

Realms and online play don’t work for me right now, but I can still use my saved worlds with the temporary workaround.

Would removing the parental permissions from my child account possibly fix this? I’ve been discussing it with my dad, Windows keeps warning me about admin privileges because I code my own apps and use the terminal, so I need to stay an administrator.
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Mason E 0 Reputation points

2025-11-02T18:34:12.62+00:00

I found that changing my date of birth on my Microsoft account fixed this problem. If your account is part of a Microsoft family as a child account, try setting your age to 18 or older at account.microsoft.com/profile under Your info → Edit date of birth.

After saving and signing back in, your account should be treated as an adult account. It might take a little while to update, usually within a few hours (around 3 hours in my case).
Mason E 0 Reputation points

2025-11-02T18:35:00.4333333+00:00

I found that changing my date of birth on my Microsoft account fixed this problem. If your account is part of a Microsoft family as a child account, try setting your age to 18 or older at account.microsoft.com/profile under Your info → Edit date of birth.

After saving and signing back in, your account should be treated as an adult account. It might take a little while to update, usually within a few hours (around 3 hours in my case).
Cass 0 Reputation points

2025-11-03T20:17:18.7766667+00:00

I was having this exact issue and I just fixed it. I got the Microsoft authenticator app on my phone and used that to sign in. Then I had to wait like three minutes and finally (after messing with this for 4 hours) I got it to sign in. I'm literally never going to sign out again this was so frustrating....
Scott Person 110 Reputation points

2025-11-04T00:48:51.4166667+00:00

Apparently this is a known issue (citation below). I'm furious - the amount of contempt that Mojang has for their customers drives me nuts. I entered a support case and at the end of the instructions ("If it still doesn't work") - call your ISP support. As if only Minecraft of the 100 other devices on my network is somehow impacted by my internet service and only when my kids login...UGH!!!

citation: https://piunikaweb.com/2025/11/03/minecraft-1-21-120-update-drowned-error/
Scott Person 110 Reputation points

2025-11-04T16:55:11.0633333+00:00

This fixed my issue: https://support.xbox.com/en-US/help/games-apps/troubleshooting/gaming-services-repair-tool

Answer accepted by question author

5 additional answers

Your answer

CookiePlayzReal 170 Reputation points

2025-10-31T02:26:45.2133333+00:00

It still is not working. What else do I try?
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Jason 65 Reputation points

2025-10-31T09:00:09.43+00:00

Im almost at the same point. What's interesting is, the accounts on the machines when the Minecraft update happened are the ones with the issues. We have 4 Minecraft microsoft accounts and the 2 having issues were signed in when the update rolled out and the others are fine.. I dont understand wtf is going on but not being able to reset your Microsoft account data is not good when issues like this happen.
Julianna 0 Reputation points

2025-10-31T23:05:08.48+00:00

I'm also experiencing this issue, and sent in a support ticket to Mojang. Hopefully they will get the memo multiple players are experiencing this issue and patch it. Until now we may just need to use the workaround and play the waiting game.
Matthew Trombly 10 Reputation points

2025-11-01T04:04:26.27+00:00

Glad to know this isn't just me- I have been trying since yesterday to log into minecraft and I have tried every answer from every forum I can find, and it just doesn't work. I really hope microsoft is seeing this.
Miles 5 Reputation points

2025-11-01T09:27:21.41+00:00

Same issue in this household. 3 accounts, two of which are working fine, the third will not work on PC but does on Xbox.
Healwing 50 Reputation points

2025-11-01T10:01:32.61+00:00

I'm also getting Bedrock giving "drowned" error when signing in. Also, it now asks for a sign-in when launching the game, which it usually doesn't. I have tried for two hours to fix this issue, here's what I've done so far:

Signed out/signed in of: Xbox, MS Store, Minecraft Launcher. (Removed account from login)

Restarted my PC.

Changed my Microsoft password.

Deleted the contents of ...\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker.

Removed Windows credentials relating to xbox/mojang.

Repaired (didn't fix), Reset (didn't fix), and finally uninstalled Minecraft Launcher and Minecraft for Windows.

Restarted my PC.

Ran "sfc /scannow" to fix any Windows errors.

Tried on the Xbox Series S - this worked - so the account seems good/valid. But it doesn't solve my PC issue.

Bought the game via Microsoft Store on PC, reinstalled the game. (didn't fix)

Asked another family member to sign into Minecraft Bedrock - his account worked and could sign-in without a Drowned error.

Removed windows credentials and signed out of all accounts accounts again.

Made sure all "xbox" related services were running on Windows.

Signed in as myself/launched game separately from Microsoft Store, Minecraft Launcher, Xbox game. Got the same Drowned error every time.

None of these steps have worked and now I'm out of ideas and options.
Ryan Cole Mr 5 Reputation points

2025-11-01T12:59:55.05+00:00

That “Drowned” error usually means minecraft isn’t able to grab your xbox / microsoft auth token, not that your account is broken. it’s pretty common after an update or if the token cache gets corrupted.

What usually fixes it: – sign out of the xbox app and the microsoft store, then sign back in – Open the microsoft store → library → hit get updates (minecraft + gaming services often need to refresh) – in windows settings → accounts → email & accounts, remove any old microsoft account entries that are “not syncing” – finally, restart and launch minecraft after the xbox app is already signed in

If it still throws “Drowned,” you can also reinstall gaming services via powershell, but most of the time the store + xbox sign-in refresh clears it.

Let us know what happens. Drowned is annoying but almost always fixable
Mason E 0 Reputation points

2025-11-01T13:42:54.29+00:00

I’m also getting the Error Code: Drowned when trying to sign in on Minecraft for Windows v1.21.120.

I’ve tried every known fix:

Restarting the game and PC

Clearing account sign-in data in Minecraft

Repairing/resetting the Microsoft Store, Xbox app, Gaming Services, and Minecraft

Reinstalling the Xbox Identity Provider

Clearing all cached Xbox/Microsoft credentials (XblGrts, MCLMS, SSO_POP) in Credential Manager

Deleting Minecraft’s local cache folders

Re-adding my Microsoft account and removing this PC from my Microsoft account devices list

The same Microsoft account works on my other Windows computer running Minecraft v1.21.114, and other Microsoft accounts sign in fine on this affected PC.

This strongly suggests it’s a Microsoft account token or device-trust issue specific to this machine, not a local install or network problem.
Tom Dauer 5 Reputation points

2025-11-02T10:20:49.08+00:00

We have also the same problem.. (did reinstall, delete of apps, sfc scan, etc. etc., even reinstalled whole windows 11, no change) that "workaround" with disable of the network interface also "works", but not really, as it seems it still cannot connect to our own server when enabling again. So it looks like some local cached profil. Fun Fact. It also happens to Roblox Login (hanging in a loop where it cannot open the Roblox Frontend)... Other MS Games with MS Login are working (Flight Simulator 2024, Sea of thieves). But it seems to only happen currently on the Family Account from my boy (this account).
Freddie Yershon 10 Reputation points

2025-11-02T14:46:03.62+00:00

Realms and online play don’t work for me right now, but I can still use my saved worlds with the temporary workaround.

Would removing the parental permissions from my child account possibly fix this? I’ve been discussing it with my dad, Windows keeps warning me about admin privileges because I code my own apps and use the terminal, so I need to stay an administrator.
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This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Mason E 0 Reputation points

2025-11-02T18:34:12.62+00:00

I found that changing my date of birth on my Microsoft account fixed this problem. If your account is part of a Microsoft family as a child account, try setting your age to 18 or older at account.microsoft.com/profile under Your info → Edit date of birth.

After saving and signing back in, your account should be treated as an adult account. It might take a little while to update, usually within a few hours (around 3 hours in my case).
Mason E 0 Reputation points

2025-11-02T18:35:00.4333333+00:00

I found that changing my date of birth on my Microsoft account fixed this problem. If your account is part of a Microsoft family as a child account, try setting your age to 18 or older at account.microsoft.com/profile under Your info → Edit date of birth.

After saving and signing back in, your account should be treated as an adult account. It might take a little while to update, usually within a few hours (around 3 hours in my case).
Cass 0 Reputation points

2025-11-03T20:17:18.7766667+00:00

I was having this exact issue and I just fixed it. I got the Microsoft authenticator app on my phone and used that to sign in. Then I had to wait like three minutes and finally (after messing with this for 4 hours) I got it to sign in. I'm literally never going to sign out again this was so frustrating....
Scott Person 110 Reputation points

2025-11-04T00:48:51.4166667+00:00

Apparently this is a known issue (citation below). I'm furious - the amount of contempt that Mojang has for their customers drives me nuts. I entered a support case and at the end of the instructions ("If it still doesn't work") - call your ISP support. As if only Minecraft of the 100 other devices on my network is somehow impacted by my internet service and only when my kids login...UGH!!!

citation: https://piunikaweb.com/2025/11/03/minecraft-1-21-120-update-drowned-error/
Scott Person 110 Reputation points

2025-11-04T16:55:11.0633333+00:00

This fixed my issue: https://support.xbox.com/en-US/help/games-apps/troubleshooting/gaming-services-repair-tool

Answer 1

Evelyn Bennion 210

Hey so we are having this EXACT same issue since the new update rolled out. We have found if we turn off the internet, go all the way into bedrock, then turn it back on once in it will load our profile. You have to do it every time, though. Or another work around that seems to work is to go in, then toggle off wifi and toggle it back on and it seems to load. Hope this can help you!

CookiePlayzReal 170 Reputation points

2025-10-31T17:51:27.23+00:00

Thank you so much it worked very well!
CookiePlayzReal 170 Reputation points

2025-10-31T18:07:42.5166667+00:00

Do you also know how to make it so I can load into online games all I get now is the message connection timed out and the error code kelp
CookiePlayzReal 170 Reputation points

2025-10-31T18:12:05.4366667+00:00

We figured out an issue to logging in by “Hey so we are having this EXACT same issue since the new update rolled out. We have found if we turn off the internet, go all the way into bedrock, then turn it back on once in it will load our profile. You have to do it every time, though. Or another work around that seems to work is to go in, then toggle off wifi and toggle it back on and it seems to load. Hope this can help you!” The only issue now is that I am unable to load into online games and I’m wondering how to fix that. Thanks!
Aleksi 45 Reputation points

2025-10-31T20:48:17.8766667+00:00

Evelyn, thank you so much. Can't believe this was so easy way to go around the bug.
Healwing 50 Reputation points

2025-11-01T10:15:16.1066667+00:00
Building on Evelyn Bennion's comment we can login and play on servers by:

With internet connected load "Minecraft for Windows" - login when requested (Let's go button) and get to the Minecraft home screen. At this point you won't be logged in, so there will be a "Sign in" button on the left.

Turn off your internet connection.

Click the "Sign in" button.

Reconnect to the internet.

PLAY!
Jensen Holland 5 Reputation points

2025-11-01T16:06:10.5966667+00:00

Is there any way I can play on realms with this method
Benny Davis 5 Reputation points

2025-11-01T21:15:04.68+00:00

This actually worked for us!! Thank you soooo much for posting this helpful comment!!
nico jones 5 Reputation points

2025-11-02T00:00:17.6733333+00:00

thank you, so happy I found this Q & A thread.
hayleybebe 0 Reputation points

2025-11-02T08:32:57.6066667+00:00

THANK YOU, this was a version of Evelyn's post that made so much sense, and it worked for me. I'd tried everything, and 3 of the 4 accounts we have worked except one. Absolute lifesaver. Thanks Healwing and Evelyn!
Scott Person 110 Reputation points

2025-11-03T00:46:47.1533333+00:00

This doesn't appear to work with Realms. We can play regular worlds but Realms won't load even when we reconnect to the internet.
Casey 0 Reputation points

2025-11-03T14:44:43.7333333+00:00

Worked for me. Started everything up - couldn't sign in as usual - unplugged my ethernet cable - clicked sign in, and immediately was logged in - reconnected network cable and played as usual
Andrew Patrick Cook 0 Reputation points

2025-11-03T17:59:50.1666667+00:00

Sounds like an exact issue here also. After going through uninstalls and installation and searching services, and restoring from past system images, it was down to ONE microsoft account could not log in from ONE computer on any Bedrock update from .120 onwards (including the Beta Preview).

Other accounts, OK. Other computers, OK.

Tried the "disconnect the network cable" when Bedrock was loaded and "signing on" and it does allow that connection. Can access store. Not sure about saved files. Only partial wardrobe load.

Microsoft botched something and needs to fess up and fix it.
TNTKS30 0 Reputation points

2025-11-03T20:36:41.72+00:00

Thank you very much. This helped me I was losing my mind. If you have Ethernet unplug your ethernet while you're already in Minecraft and it says the error code then, replug it in and it should work.

Answer 2

Scott Person 110

Sorry, put this in a comment as well. Executing this repair tool as the impacted user fixed my issue. Not sure if executing as one user fixes everyone. This is a relatively recent change made by the Microsoft/Mojang team. Before approximately 11/4/2025 nothing fixed the issue.

https://support.xbox.com/en-US/help/games-apps/troubleshooting/gaming-services-repair-tool

Abigail Love Cook 5 Reputation points

2025-11-04T18:12:31.11+00:00
This fixed the problem.

Before error code "DROWNED" and "disconnect the network cable" was the workaround.

Immediately after using this tool, not only does it connect without the special disconnect-first-hack, but it also stops the spam of asking which account to select.
Pugnabamus 0 Reputation points

2025-11-04T19:18:32.9066667+00:00

Yup. Had problems with this for a while now. Tried everything from changing my age, doing funky stuff with Microsoft Family, and nothing worked. Instead, all I had to do was type Y. Who knew?

Answer 3

m c 10

Same issue here. We reset password. Uninstalled and reinstalled to a different drive. Still getting the same error: DROWNED. This has to be a bad update.

MICROSOFT, fix this!!!!

Answer 4

Maaria Husain 10

I am experiencing the same error message “drowned”. I tried all recommended solutions for my kid’s child account. Changing password, logging out/ logging back in , restarting computer, uninstalling / reinstalling, clearing cache, etc

I submitted a support case and bug as well. Any guidance or success in troubleshooting would be much appreciated.

Answer 5

JANSHER L 7,845 Independent Advisor

Hi CookiePlayzReal,

Thank you for posting, I am here to help you today. Possible cause of this error is due to incorrect credentials, temporary service outages, or corrupted user data.

Try this step to fix the problem:

Ensure your internet is stable (test on another site/device).

Disable Firewall

Check System time

Clear Windows Credential:

Click start button and search control panel.

Click Credential Manager then choose Windows Credential. Remove generic account info regarding your Minecraft Microsoft Account. Restart device and try to log in back again.

looking forward to helping you out.  If you need more help please let me know. If the answer is helpful, please click "Accept Answer".

Best regards,

Jansher

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Jason 65 Reputation points

2025-10-31T08:05:44.7+00:00

Hey guys, just to add to this - my 2 sons have issues with their Microsoft accounts doing the same thing however when I use mine it works fine - I'm uncertain where the issue lies but I'm certain it's from the new Minecraft update not getting the right credentials from windows store/xbox app for the logging in. I have removed all security setting on their accounts, and the problem still exists.

Here's what I've done:

Created a local account on the machine, removed their account and logged into Minecraft again after reinstalling, the issue still persists.

Run up Minecraft again, this time in the second time of asking you to log in, I used my account instead of there and it went into Minecraft and loaded.. so then under profile and accounts in Minecraft I switched user and the issue came back again or error code drowned.

This needs resolving as we have paid for things like Minecraft and windows and its not working...
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Allen 5 Reputation points

2025-11-02T22:20:52.5666667+00:00

@JANSHER L

I'm having a very similar issue. My son's account does not work on his PC, but only inside a launched Minecraft Bedrock. I can successfully sign in to his Microsoft account in the Minecraft Launcher, the Microsoft Store, Xbox app, websites etc. However, once I press Play from the Launcher Minecraft says it can't take his account.

Even weirder: I can log into his account on my computer, and I can log into my account on HIS computer, which indicates it's not an install issue or account status issue.

I've tried clearing the credentials like this comment suggested, but it's still an issue. Any further assistance you can provide would be awesome.
Scott Person 110 Reputation points

2025-11-03T01:02:17.4466667+00:00

I think that all of the code of conduct violations were saying exactly what I'm feeling...

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How to fix sign in for microsoft account on Minecraft bedrock

5 additional answers

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