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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 72%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
How do I clear a cache in teams on Mac. I do not have the attach icon on the app, I do have it online.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 49%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
I hope everything is going well on your end.
I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.
If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.
We want to ensure everything is functioning smoothly and that your experience remains seamless.
Thank you again for your collaboration throughout the troubleshooting process.
I look forward to hearing from you soon.
Warm regards,
I hope you're having a great day.
It’s been a pleasure working with you on this thread. I understand you may have other priorities at the moment, and I completely respect that.
If you're still experiencing any issues or have come across new challenges, feel free to let me know which steps you're currently stuck on. I’m here and happy to assist whenever it’s convenient for you.
Thank you again for your time and collaboration. I look forward to hearing from you whenever you're ready.
Warm regards,
Hello Deborah, which browser are you using? I suggest an hard reset on the page or complete clean up of cache on your browser.
I'm using the app on a mac
Thank you for posting your question to the Microsoft Q&A forum.
To help narrow down the cause, could you please provide a few additional details:
This will help us better understand the context and provide more targeted support. Any additional information will help us better understand and support you.
Thank you for your patience and cooperation. Your satisfaction is very important to us, and we’ll make sure this is handled as quickly as possible.
I'm looking forward to your reply.
using a business and the app - I can see the paper clip if I log online via Chrome but not with the app. I'm on a max
Hi @Deborah Porchivina,
Thank you for your prompt response.
Based on your information, to clear Teams cache on your Mac, I would recommend taking the following steps:
If the issue still persists, I recommend contacting your IT administrator. They can investigate the issue more thoroughly or submit a support request through the Microsoft 365 Admin Center for further assistance.
Note: We appreciate your understanding regarding the scope of support available through this forum. As moderators, our role is to provide general guidance and assist with common troubleshooting steps. While we do not have access to internal systems or administrative tools required to resolve account-specific or backend-related issues but we’ll continue doing our best to support you within the scope of our responsibilities.
Thank you for your time and understanding.
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