Microsoft Surface support:Assistant::Rocell,Case No.7092221374

Question

（株）ヤマダデンキ　キムラヤテックヤフー店で新規に御社のSurfaceDialを購入しました。

商品到着後、開封して使用しようとしましたら、電池の液漏れが確認できました。

使用できそうにないので、返品・交換を希望します。

なお、納品書と製品の実態につきましてはMicrosoft Surface サポート（担当者：ロセル、ケース番号：7092221374）に送付済です。

早急に使用したいので、迅速な対応をお願いいたします。

Answer 1

To address your issue with the Surface Dial that you purchased, it seems you have already initiated a support case with Microsoft Surface support (Case No. 7092221374). Since you have reported a battery leak and wish to return or exchange the product, it is important to follow up with the support team directly for the quickest resolution. They will be able to guide you through the return or exchange process based on the details you have provided.

For future reference, ensure that you have all necessary documentation, such as the receipt and any correspondence with support, ready for a smooth exchange process.

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References:

• Top support solutions for Surface devices
• Surface Support Portal overview