Cannot login to Azure portal: AADSTS50020: User account does not exist in tenant 'Microsoft Services'

Art Barrios 31 Reputation points

When trying to access my Azure account portal, I am unable to login and am receiving this error:

AADSTS50020: User account ' .com' from identity provider '' does not exist in tenant 'Microsoft Services' and cannot access the application '23523755-3a2b-41ca-9315-f854902566a95'(ACOM Azure Website) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

How do I determine which of my accounts needs to have the failing account added as an external user?

How is an external user added?

Microsoft Entra
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Accepted answer
  1. AmanpreetSingh-MSFT 56,016 Reputation points

    Hi All · The issue at the Azure backend is now resolved.

    You should be able to sign by using both as well as

    Apologies for the inconvenience caused. @Alan G @Deepak Haldiya @ChuLin Tao @achmad @Guy Provost @Tiger Woods @Igor Bernardes Urias @Lucero @Art Barrios


11 additional answers

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  1. h0ge 16 Reputation points

    please try go to portal directly

    3 people found this answer helpful.

  2. Lucero 6 Reputation points

    I have the same problem, but so far goes my "Azure experience", somehow I am not surprised :/

    1 person found this answer helpful.

  3. Tiger Woods 1 Reputation point

    Same problem. I just signed up for a free account and cannot login.

    0 comments No comments

  4. Guy Provost 1 Reputation point

    Same thing here. I can use Azure Storage Explorer and Azure Data Explorer and use my account, but can't connect with this same account to get to the portal!

    0 comments No comments