i need a callback

Question

I have been trying to get through to talk to someone on the phone, but I cannot get through. I am requesting a callback. this is urgent.

Answer 1

To request a callback, you typically need to follow the support process for the specific Microsoft product you are using. If you are using Microsoft Intune, you can provide a description of your problem and select your preferred method of contact in the admin center. Make sure to include your contact information and any relevant details to expedite the process. For urgent matters, you might want to specify the severity of your issue if you have a Premier or Unified support contract, as this will help prioritize your request.

If you're trying to get a callback from a call queue in Microsoft Teams, ensure that you wait for at least 60 seconds in the queue, as that is the eligibility time for a callback. Once eligible, you can request a callback, but keep in mind that the call queue timeout must be configured appropriately to allow for this.

For more detailed guidance, please refer to the relevant support documentation for the specific Microsoft service you are using.

Answer 2

Hi @ruby Raine

Thank you for posting your question in the Microsoft Q&A forum. 

Based on what you’ve described, it seems you’re trying to reach Microsoft Support through the phone numbers listed on the Customer service phone numbers - Microsoft Support page, but you’re being redirected to the virtual assistant instead of a live agent. 

If that’s what’s happening, you may find this example helpful: 

Alternatively, you can submit a support request directly through the Microsoft 365 admin center, provided you have an active subscription and the Global Admin role. After you submit the ticket, a Microsoft Support engineer will call you back. 

You can read more at: Get support - Microsoft 365 admin | Microsoft Learn.

I hope this helps you get connected with a support representative soon. 

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread