how to call support?

Question

how to contact Microsoft support directly to reset mfa? the number has auto answer system and it will screen me out.

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Moved from: Microsoft Teams | Microsoft Teams for business | Settings | Other

Answer 1

To contact Microsoft support directly for resetting Multi-Factor Authentication (MFA), you can follow these steps:

1. Visit the Admin Center: Go to the Microsoft 365 admin center at https://admin.cloud.microsoft. Ensure you have admin permissions.
2. Help & Support: On the bottom right side of the page, select Help & support.
3. Contact Support: If the online resources do not resolve your issue, select Contact Support. You will need to enter a description of your issue and confirm your contact details.
4. Phone Support: If you prefer to call, be aware that Microsoft support provides technical assistance 24/7 in English. Make sure to have your account details ready when you call. If you encounter an auto-answer system, ensure you select the appropriate options to reach a support representative.
5. Verification: Be prepared for a PIN-based verification step if you are calling from a number not registered with your organization.

If you continue to have issues with the automated system, consider reaching out through the online support options first, as they may provide a quicker resolution.

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References:

• Get support for Microsoft 365 for business
• Contact Microsoft technical support

Answer 2

Dear @ran,

Thank you for posting your question in the Microsoft Q&A forum. I understand the phone system can be frustrating when you’re trying to reach a real person. Below are reliable ways to contact Microsoft and get an MFA reset, plus a fallback to avoid the automated menu. 

As a member of the community support team, I’m limited in my ability to access or make changes within your administrator account. For security and privacy reasons, only Microsoft’s dedicated support team has the necessary tools and authorization to assist with account-level issues such as resetting or troubleshooting deep within your account.  

The correct solution depends on whether you are an administrator for your organization. Please follow the guidance below. 

 

Option 1: If You Are a User (Not an Administrator) 

For security reasons, you cannot reset your own MFA. You must contact your company's IT support or Microsoft 365 administrator. 

• Request that they "Reset MFA" or "Require Re-register MFA" for your account. 
• In the Entra admin center, an administrator can set user accounts to require re-register of multi-factor authentication (MFA).   
• If you need help finding your admin, please see: How do I find my Microsoft 365 admin? - Microsoft Support 
• Please have your administrator follow the steps shown in the following article: Manage authentication methods for Microsoft Entra multi-factor authentication - Microsoft Entra ID … 

 

Option 2: If You Are the Only Administrator 

Select 1: Contact Microsoft Support by Phone  

If you are unable to access the Microsoft 365 admin center, you can contact Microsoft Support directly.  

Find the appropriate phone number for your region here: Customer service phone numbers - Microsoft Support  

To help you navigate the automated phone system (IVR), here’s an example of how the conversation might go:  

• IVR: What kind of problem are you concerned about?  
  You: Multi-Factor Authentication (MFA) 
• IVR: What kind of product do you use?  
  You: Office 365 for business  
• IVR: Education or business account?  
  You: For business  
• IVR: Are you an administrator?  
  You: Yes  
• IVR: Do you have another administrator in your organization?  
  You: No  
• IVR: Do you need a service request?  
  You: Yes  

This should help you get connected to a live support agent who can assist you directly.  

  

Select 2: Create a Temporary Tenant to Submit a Support Ticket  

• Visit Microsoft 365 Business Standard—Free One-Month Trial | Microsoft 365  
• Select any plan and click Try for free. 
• Complete the setup to create a new tenant.  
• Ticket support: In the Microsoft 365 admin center>support>help & support. You can create a support ticket: https://admin.microsoft.com/Adminportal/Home?#/homepage

Important: Please remember to cancel the trial subscription once your issue is resolved to avoid any charges.  

  
If your organization's Office 365 Business/Education subscription is from a partner or reseller, and the global administrator is unable to open a service request on your end, contact the reseller's support provider to help open a service request on behalf of you instead. 

 
I hope the above information is clear. Thank you for your understanding and cooperation. Please let me know how it goes after trying the steps above. I’m here to help further if needed.  

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