How to contact Microsoft regarding a lost account?

Question

How to contact Microsoft regarding a lost account?

Men 0

I lost my account, how to contact Microsoft Support to verify my details?

5 answers

Your answer

Answer 1

To contact Microsoft Support regarding your lost account, you can follow these steps:

Visit the Microsoft Support page: Go to the Get help with your Microsoft account for assistance with your Microsoft account.
Select the appropriate option: Depending on whether your account is a personal Microsoft account or a work/school account, choose the relevant support option.
Follow the instructions: You may need to verify your identity and provide details about your account to receive support.

If you are unable to recover your account through the online options, consider reaching out to Microsoft Support directly for further assistance.

References:

Answer 2

Estrella721 29,535 Independent Advisor

Hi,

When you said that you lost your account, could you please provide more specific details?

Microsoft takes account security seriously, so recovery is fully automated. Even Support cannot directly unblock your account and will ask you to fill out the form.

If you're still unsuccessful after several attempts, please refer to the 'Account recovery unsuccessful' page.

https://support.microsoft.com/account-billing/account-recovery-unsuccessful-dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Answer 3

Image 1 and 2.png

Hi @Estrella721

Thank you for your response. I appreciate your assistance and hope you can help me resolve this issue.

Please find the attached images for reference:

Image #1: The error message I receive when accessing the link you provided.
Image #2: Confirmation that the account exists.

I recently attempted to reset the password and successfully received a notification via my recovery email, as shown in the attachment.

For context, I purchased this account from an online reseller. I have already contacted them, but they advised me to reach out to Microsoft for further assistance.

Currently, I can log in using my email and password; however, I am unable to proceed past the mobile number verification step. Could you please guide me on how to update my mobile number? Alternatively, is it possible to redirect the verification code to my recovery email instead?

Thank you for your support, and I look forward to your guidance.

Estrella721 29,535 Reputation points Independent Advisor

2025-12-16T06:15:25.4733333+00:00

Thanks for your reply. Is this a company account?

Please note that purchasing a Microsoft account is not recommended or permitted. In cases like this, it is important that you know the information associated with your account, because the only way to recover an account is through the account recovery form. You will need to prove that you are the account owner by providing information that only the account owner knows.

Answer 4

Men 0

@Estrella721 I dont know if this is a company account. The seller only said that that I should contact Microsoft.

Estrella721 29,535 Reputation points Independent Advisor

2025-12-16T06:29:11.7+00:00

It looks like an organizational account, which is managed by the organization’s IT administrator. You will need to reach out to them. In this case, Microsoft cannot directly help with account recovery.
Men 0 Reputation points

2025-12-16T06:42:13.4433333+00:00

@Estrella721 Looks like some illegal transaction..
Estrella721 29,535 Reputation points Independent Advisor

2025-12-16T06:45:38.2866667+00:00

That is why it is not recommended to purchase a Microsoft account from another person. Accounts purchased from others may be restricted, suspended, or impossible to recover if issues arise, since only the original owner or the organization that manages the account has full control. Additionally, Microsoft does not provide support or recovery for accounts that were not originally created by the user, putting you at risk of losing access permanently.
Men 0 Reputation points

2025-12-16T07:00:52.2766667+00:00

@Estrella721 Yes. Lesson learned. I guess Microsoft can't do anything about it...
Estrella721 29,535 Reputation points Independent Advisor

2025-12-16T07:02:43.2766667+00:00

Yes, unfortunately Microsoft cannot assist with organizational or purchased accounts that you do not own. I’m glad you understand, and moving forward, it’s always safest to use accounts that you create and manage yourself. This helps ensure you have full control and support when needed.
Men 0 Reputation points

2025-12-16T07:07:36.16+00:00

@Estrella721 I mean illegally reselling or something like that. I guess Microsoft has no control over that.
Estrella721 29,535 Reputation points Independent Advisor

2025-12-16T10:53:29.52+00:00

Yes, that’s correct. Microsoft has no control over illegally resold or transferred accounts, and it cannot help recover them.
Men 0 Reputation points

2025-12-16T11:12:02.6766667+00:00

@Estrella721 Life lesson...
Estrella721 29,535 Reputation points Independent Advisor

2025-12-16T21:54:39.0133333+00:00

Please be more careful next time.
Men 0 Reputation points

2025-12-16T21:56:57.5833333+00:00

@Estrella721 I try to. Thanks.

Answer 5

Estrella721 29,535 Independent Advisor

You're welcome.

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How to contact Microsoft regarding a lost account?

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