Need email password reset

Question

I'm a receptionist with [Moderator note: personal info removed]. Our music minister, [Moderator note: personal info removed], needs his password reset.

Answer 1

To reset the password for Milton Pickett in Microsoft 365, follow these steps:

1. In the Microsoft 365 admin center, go to the Users > Active users page.
2. On the Active users page, select Milton Pickett and then select Reset password.
3. Follow the instructions on the Reset password page to autogenerate a new password for him or create one manually, then select Reset password.
4. Print the account details to a PDF, store it securely, and share them with Milton in a secure manner.

Please note that as of August 30, 2024, Microsoft will remove the ability to send user account details and passwords via email from the admin center, so it's important to share the information securely.

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References:

• Reset passwords in Microsoft 365 for business

Answer 2

Since you haven’t specified your account type or your role within the organization, I’ll provide guidance based on the tag in your initial post. If he is using a personal account (such as @hotmail.com, @gmail.com, or @outlook.com), or if he is the only admin who needs to reset their password, please let me know so I can give you more accurate instructions.

Hi @Receptionist,

Thank you for reaching out to Microsoft Q&A Forum.

In order to have your password reset, please reach out to the IT admin in your church and ask them to:

• Sign in to the Microsoft 365 Admin Center using an account with Global admin or User admin permissions.
• In the left-hand menu, go to Users → Active users.
• Find and select the user whose password you want to reset.
• On the user details page, click Reset password.

• Choose to Automatically generate a password and
• Decide if you want to require the user to change their password at next sign-in (recommended).
• 
• Click Reset password to confirm.
• Copy or download the new password and securely share it with the user.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, feel free to share them in the comments on this post so I can continue to assist you.  

I look forward to hearing your thoughts on this.

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