Identity Validation stuck "In Progress"

Question

Hi,

After creating a public identity I have been stuck "In Progress" for 10 days.

This is for a US company with an EIN issued in 2020, and a DUNS number that was also submitted on 15 Dec 2025. Reading this post: https://learn.microsoft.com/en-us/answers/questions/5622244/identity-validation-stuck-in-progress I am hoping to DM a id to make progress on the validation step. Thank you for your time.

Answer 1

If your identity validation request is stuck in the "In Progress" status for an extended period, such as 10 days, it is recommended to check the status in the Azure portal. You may also receive notifications via email regarding updates or if additional documentation is required. If you have not received any communication, it might be beneficial to reach out for assistance through Azure Support or Microsoft Q&A, specifically using the tag Azure Trusted Signing.

Keep in mind that processing times can vary, and if more documentation is needed, you will be notified via email. If you have exhausted all attempts and still face issues, consider creating a new identity validation request, as additional requests cannot expedite the process of the current one.

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References:

• Trusted Signing FAQ
• Quickstart: Set up Trusted Signing