Parental Consent Problem

Question

Hello,

I've been going back and forth on my child account even though I'm an adult, Before you tell me about organizer or family group. No this account was not in a family group when the account region change. Now I'm stuck in circle on parental consent since all my adult accounts can't do anything about it, while it keep telling me my accounts don't have parental consent. It's very frustrating. I just hope anyone can give me a fix. because I can't even access my child account to change anything in it.

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Moved from: Exchange | Other

Answer 1

Dear Copinface,  

Thank you for reaching out to the Microsoft Q&A Community. I understand you're stuck in a parental consent loop on an adult account that was never part of a family group, following a region change. Please follow these steps :  

Check Family Status & Parental Settings  

Sign in at family.microsoft.com to verify whether your account is incorrectly listed under any family group.   

If your account appears despite having no family group, residual settings may still apply to your device. Use this PowerShell command in an elevated Command Prompt or PowerShell session to refresh Family Safety settings on your device: schtasks /run /tn "Microsoft\Windows\Shell\FamilySafetyRefreshTask" . Repeat on all affected devices.   

Confirm You’re Using the Correct Account  

Ensure you’re signing in with the exact account that’s showing the consent prompts. In multi-account environments or after region changes, it’s possible you’re being reauthenticated under a linked or profile-only account.  

Use Another Adult Account to Reset Settings  

Microsoft recommends re-binding your account via another verified adult account:   

• Create a new adult Microsoft account (with correct age and region).  
• Sign in at family.microsoft.com using the new account.  
• Send an invite to your account, adding it as a Member.  
• Accept the invitation while signed into the account.  
• Once accepted, in Family settings, select the account and choose Leave family group.  
• Sign out, then back into your account from all devices. This process effectively resets parental controls.  

Please note:  

• Sign out and sign back in across all Microsoft services and devices.  
• Attempt to change privacy, billing, or profile settings previously blocked.  
• If parental prompts persist, clear browser caches, use incognito mode, or try a different device to verify changes took effect.  

If none of these resolve the loop, proceed to Contact Microsoft Support via the “Help” section at support.microsoft.com and reference all steps taken.  

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

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Answer 2

It sounds like you're experiencing a frustrating issue with parental consent on your child account. Since your account was not in a family group when the region changed, it may be causing complications with the parental consent requirements. Here are a few steps you can consider:

1. Check Account Settings: Ensure that your account settings reflect your current age and that you are recognized as an adult. Sometimes, the system may not update correctly after a region change.
2. Contact Support: Since you're unable to resolve this through your adult accounts, reaching out to Microsoft support might be necessary. They can provide specific guidance for your situation and help you navigate the parental consent issue.
3. Parental Consent Process: If you have access to a parent or guardian, they may need to provide consent through the application or service that requires it. This typically involves verifying their age and granting permission.
4. Consider Creating a New Account: If the issue persists and cannot be resolved, you might consider creating a new account as an adult, ensuring that all necessary permissions are set correctly from the start.

Unfortunately, without being part of a family group or having parental consent, your options may be limited. It’s best to seek assistance from Microsoft directly to find a resolution.

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References:

• Manage user access in Azure Active Directory B2C
• Troubleshoot consent issues in Microsoft Entra ID