Reaching support fails

Question

Reaching support fails

Leo van Luijn 0

I have a support transcription and in there a casenumber and a link to support. The link brings me only to the support page and nowere is a possibility to chat again. I can only see the history of the support.

My issue is not resolved in contrary got worse after taking the advised steps.

How can i reach the chat support again.

I have the case number so only need a right link to chat again with support.

Thanks for helping.

Leo

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2 answers

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Answer 1

John Jefferson Doyon 74,300 Independent Advisor

Hi, I'm John! I will help you with this.

Can you please confirm whether this case is for a personal Microsoft account or a Microsoft 365 Business / work account?

If personal Microsoft account, please go back to Microsoft Support, sign in with the same Microsoft account you used before, and choose Contact Support. If chat isn’t available, try selecting a call back option if it’s offered.

Here is the link: https://support.microsoft.com/home/contact
Type this keyword and press Enter: Contact Support.
At the bottom, click "Sign in to contact support" and sign in with your Personal Microsoft account (Not work or school account), or click "Contact Support" if you're already signed in.
In Product and services, select "Windows".
In Category, select "Technical support."
Click "Chat with a support agent in your web browser".
Mentioned the support ticket to live chat agent available.

If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

If issue still persists, please try again at later time. You can contact Microsoft Support from Monday to Friday during normal business hours.

I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Leo van Luijn 0 Reputation points

2026-01-06T17:27:55.4533333+00:00

Thanks very much for help.
John Jefferson Doyon 74,300 Reputation points Independent Advisor

2026-01-06T17:29:13.96+00:00

Glad to assist!
Leo van Luijn 0 Reputation points

2026-01-06T19:56:05.46+00:00

Hi there tnx for the help. I live in Spain and when I clicked on contact I landed in a loop, because technical support was not an item I could choose. And other items chosen I landed in this loop. But after I called the support telnr. This problem was solved. In my case I had to use the ask for help built in app and then I could choose to chat. I hope this answer will help others also. As this problem could be caused by two things. 1 Dutch version of windows in a foreign country or (I think in my case) my computer was not apearing in my Microsoft account. And that was the issue I was dealing with and needed support. To complete my progress after the contact with support: They told me this issue was known and will be resolved by an update after a Microsoft backend investigation. Kind regards.

Leo
John Jefferson Doyon 74,300 Reputation points Independent Advisor

2026-01-07T06:58:51.52+00:00

Glad to assist you!

Answer 2

To reach chat support again, you can follow these steps:

Go to the Microsoft 365 admin center or the Teams Admin Center.
Click on the "Help & support" headset icon located at the bottom right corner.
In the "How can we help?" section, type in your issue or relevant keywords.
If you do not find a suitable option, look for the "Contact Support" button to initiate a new support request.
Provide your case number and any relevant details about your issue to help the support team assist you better.

If you continue to have trouble accessing chat support, consider checking the support documentation for further guidance or alternative contact methods.

References:

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Reaching support fails

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