IE mode version drops from 20 to 13 and stop mworking

Emmanuel Njendeh 5 Reputation points
2026-01-20T14:33:00.43+00:00

I need help with IE mode, it has stopped working since it version dropped from 20 to 13.

Microsoft Edge | Microsoft Edge development
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Jack Dang (WICLOUD CORPORATION) 18,975 Reputation points Microsoft External Staff Moderator
    2026-01-21T04:04:52.4233333+00:00

    Hi @Emmanuel Njendeh ,

    Thanks for reaching out.

    The good news: IE mode itself hasn’t been removed. That “version drop” you’re seeing is an internal detail that can shift after updates or configuration changes; it doesn’t mean IE mode is broken or unsupported. In fact, Microsoft confirms IE mode in Edge is supported through at least 2029, with at least one year’s notice before support ends: Lifecycle FAQ – Internet Explorer and Microsoft Edge.

    Let’s get you back up and running. Start by updating both Edge and Windows. In Edge, type or paste edge://settings/help in the address bar and install any updates, then restart Edge. Also run Windows Update and reboot - IE mode relies on Windows components, not just the browser.

    Next, make sure IE mode is allowed. Open Edge Settings, go to Default browser, and set “Allow sites to be reloaded in Internet Explorer mode” to Allow. Restart Edge after changing it.

    When you open your site, you may or may not see “Reload in Internet Explorer mode” in the menu (…). If the option is missing, that’s normal: it can be hidden if your device is managed, if the page isn’t eligible, or if IE mode is meant to be applied automatically via configuration. You should still see a banner at the top confirming the page is opened in IE mode. If the banner shows “Open this page in Internet Explorer mode next time,” turning it on will usually keep it enabled for about 30 days unless your organization’s policies say otherwise.

    If this is a work or managed device, IE mode works best when configured by policy. Your IT team can confirm policies at edge://policy (looking for “Configure Internet Explorer integration” set to InternetExplorerMode) and check the Enterprise Site List at edge://compat/enterprise (to verify the URL, version, and last fetched time). If the site list was recently updated, bumping its version and restarting Edge helps because Edge caches the list. For deeper visibility, edge://compat/iediagnostic on the affected page will show why IE mode is - or isn’t - engaging.

    If IE mode still won’t load after all of that, your IT team can run a quick integrity check of Windows components:

    1. Open an elevated Command Prompt and run sfc /scannow. Reboot and test again.
    2. If needed, run DISM /Online /Cleanup-Image /RestoreHealth.
    3. As a last step, repairing or reinstalling Edge with admin rights can restore any corrupted integration.

    If you need more help, feel free to loop in your IT team or contact Microsoft Support here: Microsoft Support – Contact us. Sharing your Edge version (edge://settings/help), Windows build, and screenshots or exports from edge://policy, edge://compat/enterprise, and edge://compat/iediagnostic will speed up troubleshooting.

    Hope this helps! If my answer was helpful - kindly follow the instructions here so others with the same problem can benefit as well.

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-01-20T14:33:08.77+00:00

    If your Internet Explorer mode in Microsoft Edge has stopped working and the version has dropped from 20 to 13, it may be related to several factors including missing updates or configuration issues. Here are some steps you can take to troubleshoot the problem:

    1. Check for Windows and Edge Updates: Ensure that you have the latest updates installed for both Windows and Microsoft Edge. Missing updates can lead to functionality issues in IE mode.
    2. Verify IE Mode Configuration: You can check the configuration settings for IE mode by visiting the Microsoft Edge Compatibility tab at edge://compat/iediagnostic. This page will provide diagnostic information and may indicate if there are any configuration issues.
    3. Reinstall Microsoft Edge: If the problem persists, consider reinstalling Microsoft Edge with administrator privileges. This can help ensure that all necessary components are installed correctly.
    4. Check Group Policy Settings: If you are in an enterprise environment, verify that the Group Policy settings for Internet Explorer integration are correctly configured. You can enable or adjust these settings in the Group Policy Editor under Administrative Templates for Microsoft Edge.
    5. Contact Support: If none of the above steps resolve the issue, you may want to reach out to Microsoft Support or use the Microsoft Virtual Agent for further assistance.

    By following these steps, you should be able to identify and potentially resolve the issue with IE mode in Microsoft Edge.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.