Can't leave loop workspace

Question

I get an error pop up that reads "Oops! Something went wrong. Try leaving again."

This has happened since yesterday and I have done a full computer restart multiple times since then. This only happens on the desktop app, as I can find no way to leave a workspace in the web app. I also had a coworker try to remove me, and she got an error as well.

I was the user who created this workspace when loop first launched two years ago. I made a bunch of other members 'owners' before trying to leave.

Answer 1

Hi @Moeller, AJ,

Welcome to Microsoft Q&A forum

Thank you very much for your detailed explanation and for the time you’ve taken to investigate this issue. I truly appreciate how thorough you have been in outlining the behavior.

I attempted to reproduce the issue in a similar scenario on my end but was not able to encounter the same error. This suggests the behavior may be environment- or session-specific rather than a general limitation of Microsoft Loop.

As a workaround, I recommend trying the following steps to rule out session or cache-related factors:

1. Open an Incognito or Private browsing window using Ctrl + Shift + N.
2. Sign in to the Microsoft Loop web app.
3. Alternatively, clear your browser cache and cookies, then sign in again.

• Launch the browser, and press Ctrl + Shift + Delete to open the Clear browsing data utility. 

Now, select All time from the Time range dropdown menu, tick the checkboxes for Cookies and other site data and Cached images and files, then click on Clear data towards the bottom. 

4. Once signed in, retry leaving the workspace and check whether the error persists.

If the issue continues after trying the steps above, it would indicate that the workspace likely requires a deeper investigation at the backend level. While I would love to resolve this directly, my current scope and resource limitations do not allow access to the internal systems needed for this type of troubleshooting. The best next step is to have your IT administrator submit a support ticket through the Microsoft 365 Admin Center. 

Once the ticket is created, a technical support engineer will be able to initiate a secure remote session, review backend configurations, run diagnostics, and escalate the case to specialized engineering teams if necessary. These teams are equipped to perform advanced troubleshooting and provide targeted solutions. 

As a moderator, my role is to offer guidance and general troubleshooting steps. Although I do not have access to administrative tools required for backend fixes, I truly appreciate your understanding of these limitations. I hope the information provided helps point you in the right direction, and I am always here to assist as much as possible within our scope. 

For instructions on submitting a support request, please refer to: Get support - Microsoft 365 admin | Microsoft Learn. 

Thank you again for your time and cooperation during this process. Wishing you a smooth resolution and a wonderful day ahead.

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