Microsoft Office Subscription

Question

Hi Team,

I needed some help. My old account was compromised and I closed that account a while back. I did not realise my Microsoft office subscription was linked to that account. Can I get the subscription code for the office subscription pls?

I can share my earlier email ID if requested. Otherwise if possible you can search using my name.

KInd Regards,

Archit Tendulkar

Answer 1

Hello, good day and thanks for your question. To add to the above, the subscription is tied to your account and therefore it cannot be transferred from one account to another and you can also see the link below as a reference.

https://support.microsoft.com/en-us/office/transfer-a-microsoft-365-subscription-to-another-account-9ea55e89-ffcb-4da3-9c73-7051d75a7221

Answer 2

To recover your Microsoft Office subscription linked to your old account, you will need to follow these steps:

1. Account Recovery: Since your subscription is tied to a closed account, you may need to use the Microsoft account recovery options. Visit the Microsoft account recovery page and follow the prompts to see if you can regain access to your old account.
2. Contact Microsoft Support: If you cannot recover your old account, the best course of action is to contact Microsoft Support directly. They can assist you in verifying your identity and may help you retrieve your subscription information.
3. Provide Information: Be prepared to provide any information that can help verify your identity, such as your old email ID or any other details related to your subscription.

Unfortunately, I cannot provide you with the subscription code directly, as this information is sensitive and requires verification through official channels.

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References:

• When opening Word or Excel, getting a 'subscription canceled' message but I have renewed my Office subscription - Microsoft Q&A
• Cancellation - Microsoft Q&A