cancel a subscription

Question

I would like to cancel a subscription I no longer have access to

Answer 1

I just want a refund please

Answer 2

I want a refund on the essential gamepass.

Answer 3

Hi @Anderson, Matthew,

Welcome to Microsoft Q&A forum.

Thank you for reaching out and sharing your concern.

Please sign in to the Microsoft 365 admin center with an account that has billing permissions. If you are trying to cancel your subscription, or you are having trouble accessing it and want to prevent future charges, I can help you cancel it or make sure it will not renew.

If you have an MCA billing account type:

1. Go to the Microsoft 365 admin center.
   • If you're using the Simplified view, select Subscriptions.
   • If you're using the Dashboard view, go to the Billing > Your products.
2. Select the subscription that you want to cancel.
3. On the subscription details page, in the Billing settings section, under Subscription status, select Cancel subscription.
4. If you’re within the grace period during which you can cancel your subscription, select a reason for why you’re canceling, provide optional feedback, then select Cancel subscription.
5. If you’re outside the grace period, you can only turn off recurring billing. In the Canceling your subscription pane, review the information about how canceling works for your subscription, then select edit the recurring billing settings.
6. In the Edit recurring billing pane, select Off, then select Save.
7. Repeat steps 1 through 6 to cancel all active subscriptions.

If you have an MOSA billing account type:

1. Go to the Microsoft 365 admin center.
   • If you're using the Simplified view, select Subscriptions.
   • If you're using the Dashboard view, go to the Billing > Your products page.
2. Select the subscription that you want to cancel.
3. On the subscription details page, in the Subscription and payment settings section, select Cancel subscription.
4. In the Options for canceling your subscription pane, select Cancel now or Cancel before the next renewal date, then select Next.
5. Select a reason for why you’re canceling, provide optional feedback, then select Cancel now.
6. Repeat steps 1 through 4 to cancel all active subscriptions.

Your subscription status now shows as Disabled, and has reduced functionality until it's deleted.

For more information, please refer to this document from Microsoft: Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn

I hope this information is helpful. Please follow the steps above and let me know if it works for you. If not, we can continue working together to resolve the issue.  

Thank you for your patience and understanding. If you have any questions or need additional assistance, please don’t hesitate to reach out so I can continue to support you. If you found the response useful, please consider marking it as accepted, as this may help other community members who are looking for similar guidance.  

I look forward to continuing the conversation.  

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Answer 4

To cancel a subscription that you no longer have access to, you can follow these steps:

1. Contact Microsoft Support: If you do not have access to the account, the best option is to reach out to Microsoft Support directly. They may require some information to verify your identity and assist you in canceling the subscription.
2. Cancel through Payment Method: Alternatively, you can contact your credit card issuer or bank to stop the payments associated with the subscription. This method might be easier if you cannot access the account.
3. Legal Process: If the subscription is tied to a deceased person's account, you may need to follow the legal process to claim ownership of the account before you can cancel it. More information on this can be found in Microsoft's support documentation.

These options should help you in canceling the subscription without needing direct access to the account.

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References:

• How to Cancel Microsoft 365 subscription if you do not have account info? Or get anyone to help? - Microsoft Q&A
• Cancel your subscription in the Microsoft 365 admin center