Subscription Refund

Question

My Microsoft 365 personal subscription renewed this month, and I was charged $99.99 instead of the discounted amount I should have received under the Microsoft Workplace Discount Program. Can someone please help me with this?

Answer 1

To address the issue of being charged the full amount instead of the discounted rate under the Microsoft Workplace Discount Program, you will need to contact Microsoft Support directly. They can assist you with billing inquiries and help ensure that you receive the appropriate discount on your subscription. Here are the steps you can follow:

1. Visit the Microsoft support page.
2. Sign in with your Microsoft account associated with the subscription.
3. Select the product you need help with (in this case, Microsoft 365).
4. Look for options related to billing and payment updates.
5. You can choose to chat with a support agent or request a call back for assistance.

This will allow you to resolve the billing issue and potentially receive a refund for the difference if applicable.

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References:

• Request a refund - Microsoft Q&A
• overcharged for microsoft 365 family classic - Microsoft Q&A