Part refund.

Question

Hello Microsoft Support Team,

I hope you are well. I am writing to request a refund related to my previous Microsoft 365 Personal subscription, which I purchased on 28 August 2025 under order number 3769242775.

I recently upgraded to Microsoft 365 Family, and it appears the Personal subscription continued to run at the same time. Since both subscriptions were active concurrently, this resulted in an unintentional overlap. I did not intend to maintain two subscriptions simultaneously, and I was under the impression that upgrading would replace the older Personal plan.

I kindly request your assistance in reviewing my account and determining whether a refund or billing adjustment can be issued for the overlapping period.

Here are the relevant details:

• Microsoft 365 Personal — Purchased 28 August 2025
• Order number: 3769242775
• Microsoft 365 Family — Upgraded recently
• Order number: 8407245573
• Overlap: Personal subscription continued while Family was active

Thank you for your time and support. Please let me know if you need any additional information to process this request.

Kind regards,

Alun Owen

Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 2

To address your request for a refund regarding the overlapping subscriptions of Microsoft 365 Personal and Microsoft 365 Family, it is recommended that you contact Microsoft Support directly. Since this is a community forum and I do not have access to your account details, I cannot process your request myself.

You can reach out to Microsoft Billing Support by following these steps:

1. Visit the Microsoft support page.
2. Sign in with your Microsoft account that has the subscriptions.
3. Select the product you need help with.
4. Click on "Get Home support" and describe your issue.
5. Choose the option to contact support, either through chat or by requesting a call.

Make sure to provide them with all the relevant details, including your order numbers and the specifics of the overlapping subscriptions, to facilitate the review of your account and your refund request.

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References:

• Request a refund - Microsoft Q&A
• How to I contact someone to process a refund on a purchase that is incompatible with my computer? - Microsoft Q&A

Answer 3

"Get Home support" dose not exist?