Primary alias change not possible

Question

My old email account is no longer valid

This was my primary Alias.

I have added my revised email. to my account but microsoft wont let me change it to my primary Alias. I contacted my old company and they say microsoft is the only one that can change it.

Help! I am stuck in limbo

Answer 1

Unfortunately, if your old email account was your primary alias and it is no longer valid, you may encounter difficulties changing to your new email as the primary alias. Microsoft does not allow the merging of accounts or the recycling of aliases. If you have already added your new email address to your account but cannot set it as the primary alias, it may be due to restrictions in Microsoft's policies regarding alias management.

You might want to ensure that your new email is properly verified and that there are no outstanding issues with your Microsoft account that could be preventing this change. If the problem persists, contacting Microsoft Support directly may provide you with the necessary assistance to resolve your issue.

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References:

• How to add an existing outlook.com account to my existing microsoft account? - Microsoft Q&A
• MSN email issues - Microsoft Q&A