billing issues

Question

need a refund for my microsoft 365 subscription

Answer 1

On the link below the steps to check your eligibility for a refund and to cancel the Microsoft 365 subscription are provided, also, if you are cancelling the subscription, when you choose the Manage option on the subscription, turn off recurring billing on the subscription.

https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

Answer 2

To request a refund for your Microsoft 365 subscription, you will need to contact Microsoft Billing Support directly. Here are the steps you can follow:

1. Go to the Microsoft support page: Microsoft Support
2. Sign in with your Microsoft account that has the subscription.
3. Look for the option to "Chat with an agent" or "Contact support".
4. Select "Products and services" and follow the prompts to connect with a live agent.
5. Explain your billing issue and request a refund.

If you are in a specific region, there might be additional options or specific processes to follow, so it's best to check with the support team directly.

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References:

• overcharged for microsoft 365 family classic - Microsoft Q&A
• I received an e-mail offering 365 Family Classic option but cannot switch - Microsoft Q&A