Double billing

Question

I was subscribed to MS 365 Family by mistake (I already have MS 365 personel) and I cancelled the subsription. My card was charged $140.39 for the cancelled subscription?

---

Moved from: Microsoft 365 and Office | Other

Answer 1

Hello Bud Mitchell,

Thank you for reaching out in the Microsoft Q&A forum.

I understand the concern about being charged after canceling the Microsoft 365 Family subscription.

When a Microsoft 365 subscription is canceled, the charge still appears if the payment was already processed before the cancellation completed. This is common when the subscription renews or bills on the same day the user cancels. In those cases, the amount is usually eligible for a refund once the cancellation is confirmed.

Please sign in to https://account.microsoft.com/billing/orders and check whether the Family subscription shows “Canceled – Refund pending” or “Refunded.” If no refund is shown, you can submit a refund request from the same page, and the billing support team will review it.

If needed, you can also contact Microsoft Support directly:

1. Go to Contact - Microsoft and sign in to your account.
2. In the search box, enter "Billing and Payment."
3. Click "Get Help" and select "Contact Support".
4. Select Microsoft 365 and Office as the products and services, and select Billing and Payment Updates as the category.
5. Click "Confirm".
6. You can choose to chat with a support specialist.

Note: The live chat support team is only available during certain business hours. So if the last window says you're unavailable, try opening it again the next day. If you prefer phone support, you can leave your phone number. That way, they'll be able to call you and help.

Answer 2

If you were charged for a Microsoft 365 Family subscription after canceling it, it is advisable to contact Microsoft directly for assistance. Since you mentioned that you already have a Microsoft 365 Personal subscription, the duplicate charge may need to be reviewed by the billing team. You can follow these steps to address the issue:

1. Contact Microsoft Billing Support: Visit the Microsoft support page and sign in to your account. You can describe your issue and request assistance regarding the charge.
2. Check Your Subscription Status: Ensure that the cancellation was processed correctly and that you are not still subscribed to the Family plan.
3. Request a Refund: If the charge was made in error, you can request a refund through the support process.

For detailed instructions on how to contact support and manage your subscriptions, refer to the support articles provided by Microsoft.

---

References:

• How to resolve being billed on 2 separate charge accounts for the same thing - Microsoft Q&A
• i have been charged twice - Microsoft Q&A