out look for window

Question

iam facing a problem while submiting my application on the system

Answer 1

Dear محمد عبد العزيز عبد الرشيد,

Thank you for reaching out to the Microsoft Q&A forum.

Based on the information you shared, it appears that you are encountering an issue when installing the Outlook application on your device. To help me better understand the situation and provide the most accurate guidance, could you please share a bit more detail about the problem?

Please let me know the exact error message you are receiving during the installation process. If possible, kindly include a screenshot of the error, as this will help me identify the issue more clearly. Before sending the screenshot, please make sure that any personal or sensitive information is hidden.

Additionally, it would be helpful to know which operating system you are using when the issue occurs, as installation steps and behavior may differ depending on the platform. Please also clarify whether the device you are using is a company‑managed device or a personal device, since certain organizational policies or restrictions could impact the installation.

Lastly, please confirm whether the issue happens with both the new Outlook and the classic Outlook versions. This information will help determine whether the problem is related to a specific version of the app or something within the system environment.

Once I have these details, I will be able to assist you more accurately.

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Answer 2

The issue description is too general to identify a specific Outlook-for-Windows problem from the provided context. However, for problems “submitting” or launching the new Outlook for Windows app itself (for example, errors when starting or switching to new Outlook), the following supported steps can help:

1. Fully close Outlook and other Microsoft apps
   • Close all Microsoft apps (Outlook, Teams, etc.).
   • Right‑click Start → Task Manager → select Microsoft Outlook → End task.
2. Reset or clear local state for new Outlook
   • Run the olk.exe --clearLocalState command to reset the new Outlook local state.
   • After that, start new Outlook again; it will prompt to sign in and reconfigure accounts.
3. Delete local Outlook/OneAuth cache folders
   • Ensure all Microsoft apps are closed.
   • Press Windows + R, type appdata, press Enter.
   • Go to Local > Microsoft and delete the Olk and OneAuth folders.
   • Restart Windows and then open Outlook again. These folders are recreated automatically.
4. If Outlook still will not open
   • Uninstall Office 365 (or Microsoft 365 Apps for enterprise) completely.
   • Reinstall Office/Outlook from the subscription portal, then try launching Outlook again.

If the problem is instead about submitting a Progressive Web App (PWA) or Windows app to the Microsoft Store (for example, an Outlook-related companion app) and the Store shows submission errors, check the exact error text in Partner Center and:

1. Verify package type
   • For UWP apps, upload only .msixupload or .appxupload generated by Visual Studio, not raw .msix/.appx or bundles.
2. Fix name/identity errors
   • If the error says the package name is not one of the reserved app names, reserve the app name in Partner Center and/or update the package identity to match the reserved name.
3. For desktop (Win32 + UWP) packages
   • Use a Windows Packaging Project in Visual Studio 2017 Update 4 or later to create the package; do not package a Win32+UWP app using a plain UWP project template.

If the exact error message shown during submission or Outlook startup is provided, more targeted steps can be taken.

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References:

• Troubleshoot Outlook for Windows issues
• Detected a problem launching new Outlook - Microsoft Q&A
• New Outlook has stopped working, Fails when starting after 30 to 60 seconds - Microsoft Q&A
• What to do when Outlook will not open on my PC? - Microsoft Q&A
• Resolve submission errors for PWA