My account got hacked help

Question

I hadnt touch minecraft for a long time i cant even remember the last time I played. Yesterday my friend logged on lunar and saw that my name and region has changed. I tried to loggin and see what the problem was and i couldnt when i tried to connect it said an other email was there but not mine. I did some things changed passwords and emails and everything but when i open minecraft from the browser and i try to loggin it says i dont have the game. The game was bought by my brother and was a birthday gift. I just cant get the hand of things like what happend ? Can i get my account back ? And even if i cant get the account back can i get the game back like idk how fair things are. You can check up on namemc the new name isRemovedPII my prev name was RemovedPII.

Answer 1

Hey there! Nice to meet you!

Based on your description, your Microsoft/Minecraft account was compromised. The hacker was able to remove the account's primary email address/security info and replace it with their own email address.

The only way to recover a hacked account is through the official Microsoft troubleshooter guide:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If the account recovery web form doesn't work, and since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

However, I would recommend reaching out to Microsoft Support immediately as they can possibly "Suspend" the account permanently once they have confirmed that the account can no longer be recovered in order to prevent the hacker from using it:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Microsoft 365 sign-in problem" > Click "Get Help" > Scroll down and select the option "Sign in to contact Support" > Microsoft 365 and Office > Billing and Account Profile Questions > Confirm > then select "Chat with a support agent in your web browser"

Thank you for your understanding.

Best regards,

Darhyl

Answer 2

The account and game can only be recovered through the official Microsoft account recovery and hacked-account process. If the hacker changed the sign‑in email and security info, recovery may not be possible.

Follow these steps:

1. Run through the hacked/compromised account guide
   • Use the official troubleshooter: How to recover a hacked or compromised Microsoft account.
   • Follow all steps, including scanning the PC for malware, then changing passwords and checking security settings if sign‑in is still possible.
2. Try to recover the Microsoft account
   • If sign‑in is no longer possible because the email/alias was changed, use the Microsoft account recovery form (ACSR) as described in the Q&A guidance:
     • Go to the ACSR page (https://account.live.com/acsr as referenced in the context) and enter the hacked email plus an alternate contact email.
     • Provide as much accurate information as possible (old passwords, when the account was created, devices used, etc.).
   • If the form or the sign‑in helper says the account does not exist or recovery fails, there is no other supported way to regain access to that Microsoft account. Support cannot bypass this.
3. Use the Sign‑in Helper if you just cannot sign in
   • If the problem is simply sign‑in (not a removed alias), use the Sign-in Helper from the “I can’t sign in to my Microsoft account” article. It will detect common issues and guide through self‑help or support options.
4. If the account still exists but the password stopped working
   • Use the “Recover your account” flow: Recover your account as described in “My username and password have stopped working”.
   • Follow the steps to receive a security code and set a new password, if the original security info is still on the account.
5. If the Microsoft account truly cannot be recovered
   • As stated in the referenced Q&A answer, if the hacker has replaced all security info and the recovery form fails, there is no other working method to recover the Microsoft account.
   • For Minecraft specifically, contact Minecraft Support separately (as suggested in the Q&A) with proof of purchase and account details to see if they can help move or restore game entitlements to a different Microsoft account.
6. For future protection
   • After recovery or on any new account, go to Security basics and:
     • Set a strong, unique password.
     • Enable additional security tools such as Microsoft Authenticator where appropriate.
   • Regularly review Recent activity for unusual sign‑ins and immediately secure the account if anything suspicious appears.

If the recovery form and hacked‑account guide both fail and the account is reported as non‑existent or unrecoverable, the Microsoft account itself cannot be restored; only Minecraft Support may be able to help with the game license.

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References:

• How to recover a hacked or compromised Microsoft account
• What happens if there's an unusual sign-in to your account
• My username and password have stopped working
• Hello , welcome to Account help & learning
• I can't sign in to my Microsoft account
• Check the recent sign-in activity for your Microsoft account
• Hacked account - Microsoft Q&A
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A
• hello my email was (Moderator note: PII removed)@icloud.com and now its (Moderator note: PII removed)@jerkoffmail.com can please someone help me and the team change it my username in xbox is (Moderator note: PII removed) please help me team and change it - Microsoft Q&A