Partner Center Hardware Dashboard Access Restricted – Seller ID Active but “Account Deactivated” Error

Question

Partner Center Hardware Dashboard Access Restricted – Seller ID Active but “Account Deactivated” Error

Gururaj S 10

Hello everyone,

I’m currently facing an issue with Microsoft Partner Center and would appreciate any guidance from the community or Microsoft moderators.

We recently registered our organization in Partner Center to publish and sign Windows drivers through the Hardware program.

Our account details are as follows:

Organization: IDRIVE SOFTWARE (INDIA) PRIVATE LIMITED

Seller ID: 93403950

Tenant: IdrivesoftwareindiaPVT.onmicrosoft.com

Account user: ******@IdrivesoftwareindiaPVT.onmicrosoft.com

What we have completed

We have successfully completed all the required steps:

Business verification

Identity verification

Employment verification

EV Code Signing Certificate setup (DigiCert USB token)

Signed and uploaded the Partner Center signable file

Hardware program enrollment

In Partner Center → Programs, our account shows:

Active in Hardware

Also in Account Settings → Legal Info, the status shows:

Authorized

The issue

Despite everything showing as active and verified, we are unable to access the Hardware dashboard.

When we try to open:

https://partner.microsoft.com/dashboard/hardware

we receive the following error:

Access restricted – your Partner Center account has been deactivated.

Additionally:

The Partner Center Home dashboard appears empty

The Hardware workspace does not load

But the Programs page confirms we are active in the Hardware program

This appears to be a backend provisioning or permission issue with our Partner Center account.

Error Details

Correlation ID: e089e0b8-191b-467f-9454-5ace3eab8fe6 Correlation Vector: PjY+rKR3z06AIoJb.3 Time: 19 Feb 2026 03:37:10 UTC

Current Status

We have already opened a support case with Microsoft Dev Center support and provided PSR recordings and HAR logs for investigation.

However, I wanted to check if anyone in the community has experienced a similar issue with:

Hardware program activation

Seller account provisioning

Hardware dashboard access

Any suggestions or guidance would be greatly appreciated.

Thank you.

Best regards, Gururaj S IDRIVE SOFTWARE (INDIA) PRIVATE LIMITEDHello everyone,

I’m currently facing an issue with Microsoft Partner Center and would appreciate any guidance from the community or Microsoft moderators.

We recently registered our organization in Partner Center to publish and sign Windows drivers through the Hardware program.

Our account details are as follows:

Organization: IDRIVE SOFTWARE (INDIA) PRIVATE LIMITED

Seller ID: 93403950

Tenant: IdrivesoftwareindiaPVT.onmicrosoft.com

Account user: ******@IdrivesoftwareindiaPVT.onmicrosoft.com

What we have completed

We have successfully completed all the required steps:

Business verification

Identity verification

Employment verification

EV Code Signing Certificate setup (DigiCert USB token)

Signed and uploaded the Partner Center signable file

Hardware program enrollment

In Partner Center → Programs, our account shows:

Active in Hardware

Also in Account Settings → Legal Info, the status shows:

Authorized

The issue

Despite everything showing as active and verified, we are unable to access the Hardware dashboard.

When we try to open:

https://partner.microsoft.com/dashboard/hardware

we receive the following error:

Access restricted – your Partner Center account has been deactivated.

Additionally:

The Partner Center Home dashboard appears empty

The Hardware workspace does not load

But the Programs page confirms we are active in the Hardware program

This appears to be a backend provisioning or permission issue with our Partner Center account.

Error Details

Correlation ID: e089e0b8-191b-467f-9454-5ace3eab8fe6
Correlation Vector: PjY+rKR3z06AIoJb.3
Time: 19 Feb 2026 03:37:10 UTC

Current Status

We have already opened a multipule support cases with Microsoft Dev Center support and provided PSR recordings and HAR logs for investigation, but there is no response from them, whatsoever Screenshot 2026-03-09 155532.png.

I wanted to check if anyone in the community has experienced a similar issue with:

Hardware program activationScreenshot 2026-03-09 155532.png

Seller account provisioning

Hardware dashboard access

Any suggestions or guidance would be greatly appreciated.

Thank you.

Best regards,
Gururaj S
IDRIVE SOFTWARE (INDIA) PRIVATE LIMITED

YUAN RUI 35 Reputation points

2026-03-12T13:23:46.5066667+00:00

SAME PROBLEM

Microsoft's HDC programmers are idiots.
YUAN RUI 35 Reputation points

2026-03-12T13:25:43.7466667+00:00

They used an AI antivirus program, so if your submitted driver is mistakenly identified as a virus (even if it's perfectly normal), your account privileges are deactivated.
Gururaj S 10 Reputation points

2026-03-13T05:58:27.91+00:00

what is the solution for this? They have not been replying nor fixing it. Such a stupid support team, they don't even reply and take long days for each reply email. Very bad support they have.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
CodeSign 0 Reputation points

2026-03-21T03:59:04.3766667+00:00

I'm experiencing the same problem. Microsoft's phone support and online support are both unable to resolve the issue due to AI. I've submitted a support ticket, but they keep telling me to consult AI instead, which is just a dead end. The response and processing speed is incredibly slow; it's driving me crazy.
Petar A 5 Reputation points

2026-04-15T08:17:10.2433333+00:00

Has anyone found a solution? We are at exactly the same stage, and this is getting really frustrating. Please let us know if you were able to fix it.
Gururaj S 10 Reputation points

2026-04-15T10:25:07.82+00:00

Hi petar,

We have the same issues and we have been waiting from months to microsoft to fix this issue. They said its bug from the development side and they are working on it fix it.. we been waiting from long time talking to mirosoft support and Microsoft support is updating us on the progress. We have no other choice but to wait for them to fix it.
Petar A 5 Reputation points

2026-04-15T16:22:04.34+00:00

This feels unreal...
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
S Gagnon 0 Reputation points

2026-06-22T13:20:51.58+00:00

Particularly unreal since latest windows updates block all legacy drivers. Impossible to correct this if unable to sign drivers and meanwhile end users are stuck.
It is late June 2026. Has anyone been able to resolve?

Thanks in advance for feedback/updates.

-SG

1 answer

Your answer

YUAN RUI 35 Reputation points

2026-03-12T13:23:46.5066667+00:00

SAME PROBLEM

Microsoft's HDC programmers are idiots.
YUAN RUI 35 Reputation points

2026-03-12T13:25:43.7466667+00:00

They used an AI antivirus program, so if your submitted driver is mistakenly identified as a virus (even if it's perfectly normal), your account privileges are deactivated.
Gururaj S 10 Reputation points

2026-03-13T05:58:27.91+00:00

what is the solution for this? They have not been replying nor fixing it. Such a stupid support team, they don't even reply and take long days for each reply email. Very bad support they have.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
CodeSign 0 Reputation points

2026-03-21T03:59:04.3766667+00:00

I'm experiencing the same problem. Microsoft's phone support and online support are both unable to resolve the issue due to AI. I've submitted a support ticket, but they keep telling me to consult AI instead, which is just a dead end. The response and processing speed is incredibly slow; it's driving me crazy.
Petar A 5 Reputation points

2026-04-15T08:17:10.2433333+00:00

Has anyone found a solution? We are at exactly the same stage, and this is getting really frustrating. Please let us know if you were able to fix it.
Gururaj S 10 Reputation points

2026-04-15T10:25:07.82+00:00

Hi petar,

We have the same issues and we have been waiting from months to microsoft to fix this issue. They said its bug from the development side and they are working on it fix it.. we been waiting from long time talking to mirosoft support and Microsoft support is updating us on the progress. We have no other choice but to wait for them to fix it.
Petar A 5 Reputation points

2026-04-15T16:22:04.34+00:00

This feels unreal...
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
S Gagnon 0 Reputation points

2026-06-22T13:20:51.58+00:00

Particularly unreal since latest windows updates block all legacy drivers. Impossible to correct this if unable to sign drivers and meanwhile end users are stuck.
It is late June 2026. Has anyone been able to resolve?

Thanks in advance for feedback/updates.

-SG

Answer 1

This scenario matches an account-access / workspace-visibility problem in Partner Center and must be resolved by Microsoft support; it cannot be fixed from the tenant side once the Hardware program shows as Active but the dashboard says the Partner Center account is deactivated.

Based on the documented patterns, the next concrete steps are:

Confirm that the correct account and roles are being used
- Sign in to Partner Center, go to Settings (gear) → Account settings → My access.
- Verify that the signed-in user is in the correct tenant and has access to the relevant workspaces.
- If Hardware is not visible under the workspaces, contact the person listed under Request access and help for that workspace to confirm role assignment and access.
- If the issue is instead “Access restricted due to conditional access policy,” involve the Azure (Entra) administrator as described in the conditional access section; however, the message shown in this case indicates a deactivated Partner Center account rather than conditional access.
Treat this as an account access problem and open a Partner Center support ticket (separate from Dev Center)
- In Partner Center, use Help + support to create a ticket specifically for account access / onboarding issues, following the documented path: General → Accounts → Onboarding → Access → Unable to Login to Partner Center.
- Include the correlation ID, correlation vector, timestamp, tenant name, Seller ID, and screenshots showing:
  - Programs page: “Active in Hardware”
  - Account Settings → Legal Info: “Authorized”
  - Hardware URL error: “Access restricted – your Partner Center account has been deactivated.”
- If the portal cannot be used reliably, go to the Partner Center Support entry point described in the SPARK Propensity FAQ and choose Create request in Partner Center from there.
Escalate via the documented Partner Center support channels
- Use the general Partner Center support guidance to ensure the case is filed under problems with Partner Center (not just Dev Center). The article on support from Microsoft explicitly directs account access problems to the Troubleshoot sign-in issues and account access problems flow and to Partner Center support tickets.
- If the account is associated with CSP or other partner types, use the “Which support portal should I use?” guidance to ensure the correct support queue is used for account access problems.
If completely locked out or if no response is received
- Follow the documented escalation pattern used for tenant lockout / MFA issues: open a support request from another tenant if necessary.
  - For example, if another Microsoft 365 or Partner tenant is available, sign in there, go to its admin/support portal, and open a ticket clearly stating that:
    - This is about a different Partner Center tenant (provide tenant name and Seller ID).
    - The Partner Center account shows as deactivated while Hardware program is Active and Legal Info is Authorized.
- If there is absolutely no admin access anywhere, use the global support phone numbers route described in the tenant-inactivity and data-protection scenarios to reach Microsoft support and have a case raised on the tenant’s behalf.
While waiting for resolution
- Do not attempt to re-enroll or create a new Partner Center Hardware account with the same organization/domain; the domain and Seller ID are already bound to the existing tenant, and only Microsoft support can correct backend provisioning or deactivation states.
- Avoid opening multiple parallel tickets for the same issue in the same channel; the tenant-inactivity guidance explicitly recommends not submitting additional assistance requests while one is in process.

In similar lockout and tenant-state issues (MFA lockout, tenant blocked for inactivity), resolution has required direct Microsoft support intervention (Data Protection or Partner Center support) rather than configuration changes by the partner. The same applies here: the combination of “Active in Hardware” plus “account has been deactivated” indicates a backend account state that only Microsoft can correct.

References: