REFUND ON PAYMENT

Question

YOU TOOK MONEY FROM MY ACCOUNT AND THE COMPANY PAID YOUR DIRRECT. YOU SITTING WITH A DUBBLE PAYMENT NO ONE ABLE TO HELP ME TRYING KNOW A WEEK TO SORT THIS MATTER. CAN I SPEAK TO A HUMAN PLEASE. WE ARE NO ROBOTS.

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

For double charges or incorrect payments on a Microsoft 365 or Office subscription, only Microsoft Support can access the account and process a refund or correction.

To move this to a human agent, follow these steps:

1. Go to the Microsoft Support contact page: https://support.microsoft.com/contactus/
2. Sign in with the Microsoft account that is being charged.
3. Select the product area as Microsoft 365 & Office (or similar).
4. For the category, choose Billing and payment updates or Manage my subscription.
5. Confirm, then choose Chat with a support agent in your web browser or request a call back if available.

If the charge is for a subscription you see under your account, you can also:

1. Go to https://account.microsoft.com/services and sign in.
2. Check which subscription is being billed.
3. Use the guidance in the refund article to see if the subscription payment is eligible for a refund: https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

If the payment does not appear under any Microsoft account that belongs to you, contact Microsoft Support as above and also speak with the bank or card issuer to dispute any unauthorized or duplicate charges.

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References:

• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Request a refund - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A