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Cannot send/receive any emails.

Amalfi Alberti 0 Reputation points
2026-03-20T18:51:39.09+00:00

I’m not receiving any emails at all. I’ve already checked and verified my inbox rules, and there are no rules affecting this—nothing new that could be causing the issue. I’ve also checked the filters and the “Others” folder. Everything appears to be in order, yet I’m still unable to receive any emails. I’ve run tests by sending emails to myself from different accounts, and I’m not receiving anything. What can I do?

Outlook | Web | Outlook.com | Email

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  1. Alice-N 10,370 Reputation points Microsoft External Staff Moderator
    2026-03-26T01:32:42.43+00:00

    Dear Amalfi Alberti, 

    Thank you for reaching out to the Microsoft Q&A forum. I see that you have already checked rules/filters/Other and tested sending to yourself.  

    Please confirm: 

    • Is your Microsoft storage full? 
    • Can you send emails but not receive, or is both broken?  
    • Does the sender get any bounce/NDR when emailing you? If yes, please provide only the error code/text (remove addresses). 

    Meanwhile Please also: 

    • Check Microsoft cloud storage 
      • If your Microsoft cloud storage is full, Outlook.com cannot send or receive email. Messages sent to you while storage was full can be bounced back to the sender and are unrecoverable. Check your mailbox storage and free space, then test again. 
    • Check whether the account is blocked or needs security verification 
    • If password was changed recently, re-authenticate the account 
      • If you changed your Microsoft account password recently, please update/sign in again because account status can affect send/receive.  
    • If only one device isn’t syncing, remove the mobile partnership 
      • If the issue is limited to a specific mobile device/app, remove the partnership between the mobile device and your mailbox.  

    Please tell me how it goes. If the problem persists, please don’t hesitate to reply to this thread and I will be happy to help. Have a lovely day!   

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".    

    Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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