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Cancellation

Dennis Jarrett 0 Reputation points
2026-03-24T18:07:58.7133333+00:00

How do I cancel - on line version I have purchased the software

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
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  1. John Jefferson Doyon 73,395 Reputation points Independent Advisor
    2026-03-24T18:45:29.6433333+00:00

    Hi, I'm John! I will help you with this.

    To help narrow down the issue:

    1. Are you using a personal account or work/school account?
    2. Are you referring to a Microsoft 365 subscription (Word, Excel, etc. online)?

    If you're referring to Microsoft Office or 365 subscription and if it is a personal Microsoft account:

    If you don’t see a cancel option, it may already be set to expire, or billing is turned off.

    If the issue persists, please provide more details by answering my questions.

    Click "Add comment" below to let me know.

    Regards,

    John J.D.

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  2. AI answer

    2026-03-24T18:08:10.4233333+00:00

    To cancel an online Microsoft 365/Office subscription that was purchased directly from Microsoft:

    1. Go to the Services & subscriptions page: https://account.microsoft.com/services
    2. Sign in with the same Microsoft account that was used to purchase the subscription.
    3. Under Services & subscriptions, locate the Microsoft 365/Office subscription to cancel.
    4. Select Manage next to that subscription.
      • If Turn on recurring billing is shown instead of Manage, the subscription is already set to expire on the date shown and will not renew; no further action is needed.
    5. Select Cancel subscription.
    6. Follow the on‑screen prompts to complete cancellation.

    If the subscription was purchased with recurring billing from a third‑party retailer (for example, a store where the device was bought), contact that retailer directly to cancel.

    Be aware that when a Microsoft 365 subscription is canceled, storage and access to services such as OneDrive and Outlook.com may be reduced after the subscription ends.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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