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Vivek choudhary 0 Reputation points
2026-04-02T15:08:22.87+00:00

interaction_required

Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: [Moderator note: personal info removed] Correlation ID: [Moderator note: personal info removed] Timestamp: 2026-04-02 15:06:44Z

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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  1. Julie Huynh 1,530 Reputation points Independent Advisor
    2026-04-03T11:08:52.64+00:00

    Dear @Vivek choudhary,

    Good day! Welcome to Microsoft Q&A forum! 

    Based on your description, I understand that you’re unable to sign in because your Azure AD tenant has been blocked due to inactivity, resulting in an interaction_required (AADSTS5000225) error. You’re looking for clarification on why the sign-in failed and guidance on how to restore access or proceed under Microsoft’s tenant lifecycle policies.

    The error AADSTS5000225 means your Azure Active Directory tenant has been blocked due to inactivity, which prevents login and any associated actions. This typically occurs when a tenant remains unused for an extended period, as per Microsoft’s tenant lifecycle policies.

    For reference: Tenant inaccessible due to inactivity

    If you're the only admin, in this situation, the Microsoft Data Protection team has tools and processes in place to verify identity and regain access to administrator accounts/tenant.

    Please note that this is a community forum where users help one another. We do not have control over user accounts, including login issues, password resets, or access changes.

    Therefore, if you are the only administrator in your organization, then you need to involve Microsoft data protection team. Please try to find the related hotline number to call the frontline let them raise a ticket for you: Customer service phone numbers - Microsoft Support (Scroll down for Business users) 

    In some countries, this is an automated conversation: First, when you call the hotline, they will ask you what kind of problem you are struggling with. 

    Answer: Authenticator. 

    A: What products do you use? 

    B: Office 365 for business. 

    Verification: Education or company account? 

    B: For companies 

    A: Are you an administrator? 

    B: Yes. 

    A: Are there any other administrators in your organization? 

    B: No. 

    A: I need one.... Service request? 

    B: Yes 

    (Important Note: Sometimes, you would hear the computer-generated voice at first, please kindly wait for it to end, and if an agent is available, you would be directed to them and get your support. Depending on your country or region, when you call the support number, you may hear an introduction of about 30 seconds such as "You can visit the link...". You can ignore this introduction and wait until you are presented with the options. Then press "1" as a business email user, and again "1" for technical help.) 

    As an alternative, you can create a new tenant account and submit your request from there.    

    To set up a new tenant, please follow these steps: 

    Once your tenant is created, you should be able to access the support portal and submit your ticket referencing your locked account without further issues  

    Ticket Support: In the Microsoft 365 Admin Center > Support > Help & Support. You can raise support ticket at: https://admin.microsoft.com/#/support/requests   

    Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges. 

    Thank you for your time and patience.

    If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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  2. AI answer

    2026-04-02T15:08:55.33+00:00

    The error AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant is in an inactive/blocked state and sign-in is currently prevented.

    Key points from the tenant lifecycle behavior in the provided context:

    • Tenants that are inactive for an extended period are blocked from sign-in.
    • After the tenant has been blocked for 20 days, it is permanently deleted and cannot be recovered.
    • Administrators can request reactivation only if the tenant has been blocked for less than 20 days.

    To proceed, use the path that matches the situation:

    1. If the tenant has been blocked for less than 20 days
      • A tenant administrator must contact Microsoft support to request tenant reactivation. The guidance in the context states:
        • Administrators can request a tenant to be reactivated within 20 days of entering the inactive state.
        • The tenant administrator can reach out to Microsoft using the global support phone numbers.
      • While the case is in progress, do not open multiple support requests for the same issue.
    2. If the tenant has been blocked for more than 20 days
      • The tenant is permanently deleted and cannot be recovered.
      • In this case, a new tenant must be created and used going forward.
    3. If this is a new/free Azure account that was never fully activated
      • One user in the context resolved a similar issue by:
        • Opening a fresh browser session (for example, Incognito) with all browser data cleared.
        • Going to the Azure signup page and signing in with the same account.
        • The system recognized an existing free account and required an “upgrade” to a pay-as-you-go account (still on a basic, no-charge plan), after which access worked.
    4. If access is needed only to create a new tenant
      • Another user in the context created a new tenant via the Entra portal and then accessed Azure portal using the new tenant’s domain name or tenant ID.

    If the tenant is critical for production or business operations and no other global admin can sign in, a support case with Microsoft is required so the appropriate internal team can review and, if still within the allowed window, unblock or otherwise assist with access.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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