password issue

Question

good day

my password to sign in is not working I changed the password but even after putting correct password its saying wrong password???

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

Did you try clearing your browsing History, cache, and cookies if you are signing in with your Microsoft account on Outlook.com online?

Click CTRL + H to open the browser's history > Click clear browsing data > Delete history, cache, and cookies.

Then, restart your browser and sign in with your correct password.

================================================================

If you are still having issues, try signing in with other methods.

That is, on the screen where it asks you to type in your password, select 'other ways to sign in' and get the verification code on your alternate email address or phone number.

See if you can sign in to your account at least.

Answer 2

Follow these steps to resolve the sign-in problem:

1. Confirm the account name
   • Make sure the full email address is correct, including the domain (for example, @outlook.com, @hotmail.com, @live.com, or a country domain like .co.uk).
   • Check for spelling differences (for example, rachel vs rachael).
2. Reset the Microsoft account password again
   • Go to the Recover your account page: Recover your account.
   • Enter the email address, phone number, or Skype name used to sign in.
   • Choose where to receive the security code (email, text, etc.), then select Next.
   • Enter the requested info and select Send code.
   • Type the security code in Verify your identity, then select Next.
   • Enter a new password (different from recent ones), confirm it, and finish the process.
3. Try signing in again
   • After resetting, wait a short time and then sign in using the exact same username and new password.
   • If there are multiple aliases on the account, try signing in with another alias or phone number associated with the same account.
4. If the account still is not recognized or the password is rejected
   • If the message says “We couldn't find an account with that username,” or sign-in still fails after a successful reset, contact Microsoft support and explain that the username/password have stopped working and that the password reset completes but sign-in still fails.
   • Use the Contact support option from the article below.

If this is a work or school account (not a personal Outlook.com account), also confirm with the organization’s administrator that the account is not locked and the password has not expired.

---

References:

• My username and password have stopped working
• Troubleshoot problems with the My Apps portal
• Need help signing in to Skype for Business?
• Unable to change password in my Outlook - Microsoft Q&A
• Why can't I log in to my Outlook account? - Microsoft Q&A
• My Microsoft account is blocked. - Microsoft Q&A
• Cannot log in Outlook. - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A