Audio output issues

Question

cant hear anything , says sound is going in but its not coming out i tried all the steps already. i did everything already . i need an agent or something to give me something else as an option.

Answer 1

Hi! Let me help you with this issue.

I understand you have tried the steps that you can find online to get this fixed.

May I know if this is for a laptop or a desktop PC?

Have you tried a hard reset?

Turn off the laptop.

Unplug the charger.

Remove all USB devices.

If the battery is removable → remove the battery.

Press and hold the Power button for 30–60 seconds.

Reinsert the battery (if removed).

Plug in the charger.

Turn the laptop on.

And then test the audio.

Answer 2

Try these additional options beyond the basic steps:

1. Reset app volumes and sound devices
   • Go to Settings → System → Sound → Volume mixer.
   • Under Apps, select Reset or Reset sound devices and volumes for all apps to the recommended defaults.
   • Test audio again (for example, play a video in a browser).
2. Completely reinstall the audio driver
   1. Press Win + X → Device Manager.
   2. Expand Sound, video and game controllers.
   3. Right‑click the audio device (for example, Realtek, Intel SST, or similar) and select Uninstall device.
   4. Check Attempt to remove the driver for this device (or Delete the driver software for this device if shown).
   5. Select Uninstall.
   6. Restart the PC (Start → Power → Restart). Windows will reinstall a driver automatically.
   7. After restart, go to Settings → Windows Update and install all updates, including Optional updates related to audio.
3. Use the generic Windows audio driver
   1. Open Device Manager again.
   2. Expand Sound, video and game controllers.
   3. Right‑click the audio device → Update driver.
   4. Select Browse my computer for drivers.
   5. Select Let me pick from a list of available drivers on my computer.
   6. Choose High Definition Audio Device (the generic driver) and select Next.
   7. Test sound again.
4. Restart key audio services
   1. Press Win + R, type services.msc, press Enter.
   2. Find and right‑click each of these, then select Restart:
      • Windows Audio
      • Windows Audio Endpoint Builder
      • Remote Procedure Call (RPC)
   3. Make sure each has Startup type set to Automatic.
5. Try different audio formats
   1. Press Win and type control panel, open it.
   2. Go to Hardware and Sound → Sound.
   3. On the Playback tab, right‑click the Default Device (your speakers/headphones) → Properties.
   4. Go to the Advanced tab.
   5. Under Default Format, pick a different format, select OK, then test audio.
   6. If still no sound, try several other formats.

If none of these steps restore sound and the volume meter still moves, the issue may be hardware (speakers/headphone jack) or device‑specific. In that case, contact the PC or audio device manufacturer’s support for hardware diagnostics.

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References:

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