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Question

we weren't able to set up your pin .windows 11

reset password all good keeps going to this

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

Delete the contents of the NGC folder, then set up your PIN again.

1. Go to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC
2. Delete all the contents of the NGC Folder.
3. Restart your PC.

Then go to Start > Settings > Accounts > Sign-in options > Windows Hello PIN > Create a new PIN.

(Make sure you take permissions before deleting the contents of the NGC folder in the security settings for that folder. (OR) You can boot your PC in safe mode and then delete the contents of that folder.)

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If you are unable to access that folder and delete the contents, here's what you can try:

• Open Command Prompt as Administrator.
• Run these commands one by one and click Enter for each command.

takeown /f "C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc" /r /d y

icacls "C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc" /grant Administrators:F /t

rd /s /q "C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc"

Once finished, restart your Computer and set up your PIN again.

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Answer 2

The PIN setup error in Windows 11 usually means the current PIN/Windows Hello configuration is corrupted or Windows can’t complete the online verification. Since the password reset works, focus on fixing or bypassing the PIN.

Try these steps in order:

1. Sign in with password instead of PIN

• On the Windows sign-in screen, select Sign-in options.
• Choose Password and sign in with the account password.
• Once signed in, go to Start > Settings > Accounts > Sign-in options.
• Under PIN (Windows Hello), select I forgot my PIN and follow the prompts to set a new PIN.

2. If “I forgot my PIN” is not available or still fails

• On the sign-in screen, if I forgot my PIN does not appear, sign in with the password as above.
• Then, in Settings > Accounts > Sign-in options, remove the existing PIN if possible, then add a new PIN under PIN (Windows Hello).

3. If both PIN and password paths are broken

• Use the password reset options to ensure the account password is valid:
  • On the sign-in screen, select I forgot my password (for Microsoft accounts), or use the local account password reset flow with security questions.
  • For Microsoft accounts, password can also be reset from another device at the Reset password page.
• After confirming the password works and signing in, repeat step 1 to recreate the PIN.

4. If still completely locked out by PIN loop

• If the device is in an organization using Microsoft Entra self-service password reset (SSPR), network or proxy issues can cause “Something went wrong” during PIN/password reset. Ensure the device can reach https://passwordreset.microsoftonline.com/n/passwordreset and that any proxy/antivirus is not blocking passwordreset.microsoftonline.com, ajax.aspnetcdn.com, or ocsp.digicert.com.
• If none of the above works and sign-in is not possible at all, the remaining practical option from similar cases is to back up data if possible and perform a Windows reset/clean install to clear the corrupted sign-in configuration.

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References:

• Change or reset your PIN in Windows
• Enable Microsoft Entra self-service password reset on the Windows sign-in screen
• Troubleshoot Problems Signing In to Windows
• Troubleshoot problems with Windows Hello on Surface
• Sign in to and out of your Surface
• My Microsoft account is blocked. - Microsoft Q&A
• Plethora of issues relating to windows and possibly security. - Microsoft Q&A
• Stuck in an infinite loop involving the PIN - Microsoft Q&A
• Unable to log in to Dell Rugged Laptop - Microsoft Q&A