ms word problem

Question

hi my word is not saving anhy documents it is showing sign in again and again

Answer 1

Hi @PRAJWAL KUMAR,

Thank you for reaching out. Based on what you’ve described, this issue is more likely related to account sign‑in, OneDrive sync, or Office activation, rather than a problem with a specific Word file.

To better understand what’s happening on your side, could you please help clarify a few details:

• Could you please describe the exact behavior you’re experiencing? Were you able to sign in to Word successfully at first, or does the sign‑in prompt only appear when you try to save a file?
• Could you also let me know where you are trying to save the file? For example, do you have AutoSave turned on and are you saving directly to OneDrive, or are you trying to save the file locally on your computer? Are you currently able to save documents to a local folder, or does the issue happen there as well?
• Does this behavior occur with all documents, including brand‑new blank documents, or only with certain files?
• I also noticed that your post is under the For education tag. May I kindly confirm whether you’re using a school‑provided account?

In addition, please check whether your Windows version and Office apps are fully up to date. If not, updating them and then testing again may help.

Once I have a bit more clarity on these points, I’ll be in a better position to guide you with the next steps. If you have any updates, please leave a comment under this post. That’s the best way for me to receive notifications and follow up with you promptly.

Looking forward to your response, and I’m happy to assist further.

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Answer 2

Use the following steps to troubleshoot Word not saving and repeatedly asking to sign in:

1. Make sure the device is online and that the correct Microsoft 365 account is used in Word.
2. Close all Office apps.
3. Clear the local Office identity cache so sign-in can be refreshed:
   • Go to C:\Users\<YourUserName>\AppData\Local\Microsoft.
   • Delete the folders identitycache and oneauth.
   • Reopen Word and sign in again when prompted.
4. After signing in, try saving a new test document to a local folder (such as Documents) and then to OneDrive using File > Save As > OneDrive.
5. If saving still fails or Word shows generic errors like “Word has run into an error preventing it from working properly,” run an Online Repair of Office:
   • Exit all Office apps.
   • Open Windows Settings > Installed apps.
   • Find the Office product, choose Modify, then select Online Repair and complete the repair.

If documents are stored in OneDrive or SharePoint and there are account issues, temporarily use Office Online (Word on the web) to open and edit files until the desktop sign-in problem is resolved.

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References:

• How to fix the issue with MS Office asking you to log in every time you open an Office app - Microsoft Q&A
• how to fix word error - Microsoft Q&A
• Save documents online
• "There is a problem with your account, please try again later" when you open Office documents from OneDrive or SharePoint Online