Accidental Subscription

Question

I am a teacher and I accidentally subscribed to Microsoft and would like a refund.

Thank you.

Bobbi Heibel

Answer 1

You can use the AI answer/instruction to cancel it first.

Typically if you just subscribed it, especially by mistake, you can request a refund, but talk to billing support, explain it to them.

Use this method to get in touch with them:

Go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 2

To request a refund for an accidental Microsoft 365 subscription purchase, cancel the subscription first and then check refund eligibility.

1. Go to https://account.microsoft.com/services/microsoft365 and sign in with the same Microsoft account that was used to buy the subscription.
2. Find the Microsoft 365 subscription and select Manage.
   • If you only see Turn on recurring billing instead of Manage, the subscription is already set to expire and will not be charged again.
3. On the next page, select Cancel (it may appear as Upgrade or Cancel).
4. Follow the on-screen steps to complete cancellation. This process will also indicate whether the subscription is eligible for a refund based on region and timing.

Notes:

• Not all cancellations result in a refund.
• If the subscription was purchased through Google Play or the Apple App Store, contact their support directly for cancellation or refund instead of Microsoft.
• In Canada, Denmark, Finland, Germany, Israel, Korea, Netherlands, Poland, Portugal, and Turkey, a prorated refund may be available depending on subscription length and local rules.

If the charge is not recognized or the refund option is unclear, sign in to the Microsoft account dashboard and use the billing help and support options there to contact Microsoft Support for further assistance.

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References:

• How to get a refund on a Microsoft subscription
• How do I get refund for an accidental subscription purchase? - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Request refund - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• My credit card is being used by an unknown person to buy Xbox pass. How do I cancel the monthly payment? - Microsoft Q&A