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Question

somehow i got locked out off my email on my iphone. I tried all recommended steps, even deleting acct from my phone. Now I can't put it back. I dont have a pin and it says sending code to phone isn't working

please help

Answer 1

Hi there,

Microsoft claims it was fixed yesterday, but it surely has not been.

https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

Some suggestions here, although I think it is Microsoft's fault, which they can only fix.

https://www.reddit.com/r/Outlook/comments/1sxiwd6/cant_reset_my_password/

https://www.reddit.com/r/Outlook/comments/1sxteuw/still_down_for_ios/

I hope this information helps. If you have any more questions, don't hesitate to reach out. Wishing you good luck!

Standard 3rd party link disclaimer:

There may be links to non-Microsoft websites that provide accurate and safe information. Watch out for ads on websites frequently classified as PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers, as they sometimes do more harm than good.

Answer 2

Follow these steps in order, using a browser on the iPhone (Safari or another browser):

1. Check if the Microsoft account is locked
   • Go to https://account.microsoft.com and try to sign in with the email and password used on the iPhone.
   • If a message appears that the account is locked, follow the unlock flow:
     • Request a security code to a phone number that can receive SMS. It does not have to be the number already on the account; any SMS-capable phone can be used.
     • Enter the code and complete any prompts to unlock the account and, if required, set a new password.
2. If the sign-in page shows no Next button
   • This indicates the account is locked for suspicious activity or Terms of Use issues.
   • Use the aka.ms/ link shown in that window and follow the instructions to submit the reinstatement form.
   • After submitting, wait for the email from Microsoft Online Safety support; do not submit multiple forms, as that slows the process.
3. If SMS codes are not working
   • Try a different phone number that can receive text messages (friend, family, or work phone). The number is not stored or reused and the code expires after 10 minutes.
   • If you see “usage limit exceeded,” wait before trying again, as the number may have been used too many times or flagged as suspicious.
4. If the Outlook.com mailbox is blocked
   • Use the Sign-in Helper to start the unblock process for Outlook.com.
   • If unblocking fails, use the guidance at When you can't sign in to your Microsoft account from another device or browser.
5. After the account is unlocked and password confirmed
   • On the iPhone, open Outlook for iOS or the iOS Mail app.
   • Add the account again using the updated password:
     • In Outlook for iOS: go to Settings → Accounts → Add Account, choose Outlook.com/Microsoft account, and sign in.
     • If using Apple Mail with Outlook.com, ensure the account is added as Outlook.com so it uses modern authentication.
6. If still unable to sign in on the iPhone but can sign in on another device
   • Confirm that sign-in works at https://account.microsoft.com or Outlook.com on another device.
   • On the iPhone, clear any saved sign-in sessions by removing the account from the app again, then retry sign-in with the confirmed working password.

If all online unlock and recovery options fail or the form cannot be submitted, wait for the lockout period (typically about 24 hours) to expire before trying again, and avoid repeated attempts during that time to prevent resetting the cooldown.

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References:

• Microsoft account has been locked
• Unblock my Outlook.com account
• Outlook and other apps are unable to connect to Outlook.com when using Basic authentication
• After I changed my primary alias on my outlook.com account, I can't log back in
• How do I remove my email account?
• Cannot login to my outlook account from iphone even though details are correct - Microsoft Q&A
• Locked out of my Outlook account and recovery options not working - Microsoft Q&A
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• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A