Second VMIA test thread - please do nothing. - for EmilyS726 only

Question

I need to stop billing for an app

I am being billed for an app under some other id that I no longer have or use.

Here is the charge.

How can I stop it?

Answer 1

Testing answer

Pls run sfc /scannow

Answer 2

Test Reply...

Click your Start Button, then just type cmd

From the resulting list, right click Command Prompt and choose 'Run as Administrator'

Paste this command into Command Prompt and hit Enter:

sfc /scannow

When that completes, paste this command and hit Enter:

dism /online /cleanup-image /restorehealth

That command will take time to complete, when it does, close Command Prompt and restart your PC

Answer 3

To stop recurring Microsoft charges for an app that is billed under an old or unknown ID, the charge must first be identified and then the related subscription canceled or refunded by Microsoft Support.

Follow these steps:

1. Identify what the charge is for
   • Use Microsoft’s self‑service billing investigation steps to match the bank line (amount, date, and “MICROSOFT*… MSBILL” descriptor) with a Microsoft order or subscription.
   • Follow the guidance in How to investigate a billing charge from Microsoft to see which Microsoft account and product the charge belongs to.
2. Cancel the underlying subscription and request a refund
   • After identifying the subscription, use the steps in How to get a refund on a Microsoft subscription to:
     • Cancel the subscription so future renewals stop.
     • Submit a refund request if the recent charge is eligible.
3. If the charge is tied to an account that cannot be accessed
   • If sign‑in is not possible because the old ID is unknown, or the charge still cannot be identified, contact Microsoft Support directly so an agent can look up the charge using transaction details from the bank statement.
   • Use the contact path described in the Q&A answer:
     • Go to the Microsoft Support contact page.
     • Choose the Microsoft 365/consumer product area that best matches the app.
     • Select a billing/subscription category.
     • Use “Chat with a support agent in web browser” or request a call back.
4. If Microsoft confirms the charge is not from them
   • If the investigation shows the charge is from a third‑party service (for example, a non‑Microsoft app or site), cancel it directly with that provider and ask the bank to block further payments.

If double‑billing or an unauthorized Microsoft subscription is confirmed, use the refund process and, if needed, ask Support to review charges beyond the last 60 days as described in the referenced guidance.

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References:

• refund please - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A